Assistant Executive Housekeeper (Hampton Inn by Hilton- Lumberton, NC)

WINWOOD HOSPITALITY GROUP•Lumberton, NC

1d•Onsite

About The Position

The Assistant Executive Housekeeper helps achieve guest satisfaction and team goals by training, supervising, and assisting the housekeeping team. The role supports the upkeep, cleanliness, and maintenance of guest rooms, including stay-over, new-guest, and deep-cleaning procedures, in accordance with Health Department requirements and Hampton Inn and Hilton Worldwide brand and hotel guidelines. The Assistant Executive Housekeeper responds professionally and graciously to guest needs, respects guest privacy and individual preferences, and contributes to a safe, secure, inspection-ready hotel. The position provides leadership within the housekeeping department and the wider hotel team. The Assistant Executive Housekeeper must understand hotel and brand operating standards, the department’s roles and routines, and the responsibilities of other hotel departments. The role involves making departmental operating decisions, exercising sound judgment, coordinating supplies and purchasing, and seeking management support when appropriate. The schedule may vary from week to week, and employees may be asked to assist outside their usual work areas. Weekend and holiday availability is required.

Requirements

High school diploma or GED is desired but not essential.
Previous related experience in housekeeping, hospitality, cleaning services, or supervision is strongly preferred.
Ability to work well with team members and other departments.
Sound judgment and decision-making ability.
Leadership and communication skills to motivate, direct, and coach team members constructively.
Ability to understand and communicate daily work assignments, including suite numbers, tasks, stay-over rooms, and due-out rooms.
Ability to communicate courteously and effectively with hotel guests, clients, and other departments, using tact and diplomacy.
Attention to detail and ability to maintain facilities and suites in like-new condition.
Ability to move furnishings, carts, and supplies safely and follow directions accurately and efficiently.
Ability to read and write English and perform mathematical computations such as addition and multiplication.
Ability to stand, walk, carry, talk, listen, and coordinate with team members, including being on one’s feet for a large portion of the shift.
Ability to bend or twist, kneel, crouch, stoop or crawl, reach, and use hands to manipulate tools or controls.
Ability to lift and move heavy objects, including chairs, tables, carts or caddies, and furnishings; ability to lift approximately 20 pounds overhead.
Ability to sustain focus and attentiveness for extended periods and plan several steps ahead.
Availability to work weekends and holidays on a flexible schedule that may vary from week to week.
Non-slip shoes are required for safety.

Nice To Haves

Previous experience in housekeeping, hospitality, cleaning services, or supervision.

Responsibilities

Seek opportunities to exceed guest and team members’ expectations.
Maintain guest security and privacy and safety in guest suites, storage areas, stairwells, laundry chutes, and other work areas.
Train staff in the safe handling of cleaning products and understand the organization of material safety data sheets (MSDS).
Understand and follow Health Department standards for room and suite cleanliness, including sanitizer and cleanser use and the handling of glassware, refrigerators, microwaves, and linens.
Complete essential training within seven days of hire and other hotel orientation within 30 days; support the department manager in ensuring employees meet the same schedule.
Inspect, maintain, or clean assigned rooms and suites to Hilton QA cleanliness standards, ensuring neat presentation and correct placement and quantities of guest supplies.
Follow hotel procedures for daily operating supplies, linens, and amenities.
Supervise storeroom organization, inventory, and ordering of supplies.
Supervise and assist with removing trash and soiled linens from rooms and suites and monitor floor conditions.
Report maintenance problems or complete work repair orders; spot-clean walls, carpets, light fixtures, and other areas as needed.
Supervise and assist with laundry operations.
Assist with Lost and Found operations and coordinate with the Front Desk and guests.
Perform deep cleaning and special projects as assigned by the manager.
Wear required uniform components and non-slip shoes; wear hotel-issued items only during hotel shifts.
Communicate daily work assignments and coordinate with team members, guests, clients, and other departments.
Assist in hotel areas outside the usual work area when asked during a scheduled shift.