Assistant Executive Housekeeper - MGM Grand
About The Position
The Assistant Executive Housekeeper at MGM Grand leads and inspires a team to maintain high standards of cleanliness and presentation throughout the property, helping provide guests with a seamless and memorable stay. The role manages Housekeeping operations in alignment with department, division, and property plans; oversees guest service standards and Housekeeping human resources responsibilities; and supports the development of Housekeeping Floor Managers. The Assistant Executive Housekeeper assumes the Executive Housekeeper’s responsibilities in their absence and helps ensure compliance with budgets, company policies, departmental standards, and legal requirements.
Requirements
- Must be 21 years of age or older.
- At least 2 years of prior relevant experience.
Nice To Haves
- At least 3 years of prior relevant supervisory experience in a major hotel or resort complex.
Responsibilities
- Manage assigned operational functions in alignment with the strategic plan and vision for the department, division, and property.
- Manage the delivery and measurement of Housekeeping guest service standards in accordance with company guidelines and standards.
- Manage Housekeeping human resources responsibilities.
- Mentor and coach Housekeeping Floor Managers on additional tasks and responsibilities to support advancement opportunities for subordinate staff.
- Assume the Executive Housekeeper’s responsibilities in their absence.
- Promote a team-oriented philosophy and commitment to excellent service.
- Manage division accountability processes and ensure compliance with budget guidelines, company policies, departmental standards, and legal requirements.
- Manage short- and long-term departmental objectives; monitor and document issues that may affect achievement of those objectives and notify the Executive Housekeeper.
- Evaluate staffing levels in response to business demands and recommend adjustments when possible.
- Respond professionally and promptly to guest service interactions to achieve positive resolutions.
- Inspect the prescribed number of rooms daily to verify sanitation requirements and established standards are met by Housekeeping Floor Managers and Guest Room Attendants.
- Train Housekeeping Floor Managers to ensure room inspections meet quality assurance standards.
- Represent management at unemployment hearings, union grievances, arbitrations, and other meetings when necessary.
Benefits
- Wellness incentive programs supporting physical and mental health.
- Company hotel, food and beverage, retail, and entertainment discounts, plus discounts with company partners on travel, electronics, online shopping, and more.
- Free meals in the employee dining room.
- Free parking on and off shift.
- Health and income protection benefits for eligible employees.
- Professional and personal development through programs and networking opportunities, as well as community volunteer opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
