Assistant Executive Director - SpringRidge

Senior Resource Group, LLC•Wilsonville, OR

17d•$95,000 - $110,000

About The Position

The Assistant Executive Director supports the administration and operation of SpringRidge. In the absence of the Executive Director, the role is responsible for the day-to-day administration of program and financial operations; planning, developing, implementing, evaluating, and improving program services; managing staff; and delivering high-quality services and care in accordance with the community’s operating and service philosophy. The role is responsible for attaining budgeted net operating income (NOI) and ensuring compliance with regulatory and similar requirements. The position supports resident independence, well-being, and personal growth, while ensuring responsive services, strong communication with residents and families, quality assurance, and resident retention. It oversees staff performance and development, regulatory readiness, safety, facility and grounds maintenance, budgets and cost control, payroll records, reporting, vendor and contractor agreements, and community relations. The Assistant Executive Director also monitors operational indicators and maintains confidentiality. Salary is $95,000–$110,000 per year.

Requirements

Experience in senior housing, health, human services, and/or community services.
Meet any applicable state or regulatory licensing or other requirements for an Executive Director or Assistant Executive Director.
Strong organizational and time-management skills, including the ability to conceptualize, organize, and implement resident programs, anticipate problems, predict outcomes, and plan for the future.
Demonstrated ability to hire, direct, and manage personnel.
Understanding of how retirement living communities operate, including governing bodies and financing.
High degree of interpersonal skills and ability to relate to a variety of people and personalities.
Initiative, judgment, and leadership skills.
Bachelor’s degree (BA or BS) or equivalent; alternatively, at least two years of related experience and/or training, or an equivalent combination of education and experience.
Excellent oral and written communication skills.
Ability to read and interpret business periodicals, professional journals, technical procedures, and governmental regulations; write reports, business correspondence, and procedure manuals; and present information and respond to questions from managers, clients, customers, and the public.

Nice To Haves

Experience in all aspects of property management is desired.

Responsibilities

Support the organization's mission and community programs that promote resident independence, well-being, and personal growth.
Ensure residents receive high-quality services that are needed or desired.
Maintain compliance with applicable local, state, federal, regulatory, and accrediting standards, including readiness for inspections through regular audits and updates to policies, procedures, records, and environmental standards.
Attain and maintain targeted occupancy levels and financial performance, including budgeted NOI.
Monitor departmental performance and service delivery to support resident retention and quality assurance.
Remain available to residents and families to optimize communication and resident retention.
Promote team building, staff participation, and involvement in daily operations and decision-making.
Ensure a safe and sanitary environment; investigate incidents, identify hazards, and implement timely corrective action.
Participate in staff orientation and support new employees’ contributions to the community.
Help develop and provide in-service and ongoing staff training.
Solicit and measure resident feedback, implement suggestions, and work with residents and families to resolve problems and improve satisfaction.
Prepare and administer the annual budget and monitor cost control across departments.
Ensure reports follow corporate guidelines and are prepared on time.
Initiate and maintain accurate payroll records.
Ensure proper maintenance of the facility and grounds.
Prepare, analyze, secure, and monitor agreements with vendors and service contractors.
Provide ongoing support, direction, supervision, and performance feedback to staff, contracted staff, and volunteers.
Contribute to community relations and increase public awareness of the senior living community.
Routinely monitor key measurable indicators of daily operations.
Maintain appropriate confidentiality.
Expand knowledge of senior living and the needs of older adults through approved or directed educational seminars and participation in industry professional organizations.