Assistant Electronic Monitoring Specialist - Massachusetts Probation Service Training & Operations Center
About The Position
The Massachusetts Probation Service Electronic Monitoring Program is a 24-hour, 7-day-a-week operation based at the Probation Training Academy in Clinton, Massachusetts. The Assistant Electronic Monitoring Specialist monitors probationers, parolees, and Department of Corrections inmates using GPS monitoring and remote breath alcohol testing equipment. The specialist investigates equipment-generated alerts and potential violations, advises clients on compliance, troubleshoots equipment issues, and provides administrative support to the electronic monitoring office. The role fields calls from court officials, public safety personnel, clients, and other case-related callers, responds with professional customer service, and communicates issues to supervisors, probation and parole officers, DOC personnel, the Warrant Management Unit, and senior MPS staff. Duties include preparing warrants, coordinating with law enforcement, initiating victim notification protocols when requested, processing authorized schedule and client-profile changes, maintaining records, investigating law enforcement inquiries, preparing reports, and performing clerical tasks. The position works under the direction of a Department Head and does not supervise others. Employees are assigned to a first shift (7 A.M.–3 P.M.), second shift (3 P.M.–11 P.M.), or third shift (11 P.M.–7 A.M.). Availability for night and weekend shifts, holidays, and extended shifts may be required to maintain continuous operational coverage. Work is frequently performed in office or similar indoor environments and in warehouse or file/storage environments. The position requires light physical work, including exerting up to 20 pounds of force occasionally and up to 10 pounds frequently.
Requirements
- Associate degree from an accredited college or university.
- Four years of related work experience; equivalent combinations of education and experience will be considered.
- Knowledge of modern office equipment and technology, including computers and applicable software.
- Knowledge of departmental and court policies and procedures, case management, and electronic monitoring equipment.
- Skills in organization and time management, customer service, de-escalation and conflict resolution, typing, and attention to detail.
- Ability to establish effective working relationships, multitask in a fast-paced environment, and maintain composure in highly sensitive situations.
- Ability to prepare clear and accurate reports, maintain appropriate records and confidentiality, and communicate effectively orally and in writing.
- Ability to work independently, follow oral and written instructions, and troubleshoot electronic monitoring equipment.
- Availability for assigned shifts, which may include nights, weekends, holidays, and extended shifts when required for continuous coverage.
Responsibilities
- Investigate and respond to equipment-generated alerts, advise clients on compliance practices, and troubleshoot issues.
- Answer calls from court officials, clients, victims, and other case-related callers; respond to inquiries and provide guidance, including corrective action when needed.
- Maintain accurate notes and narratives in the applicable software concerning investigations and troubleshooting.
- Work with probation, parole, and DOC officers to monitor clients using GPS and remote breath alcohol equipment.
- Communicate case-related alerts and client issues to probation officers, parole officers, DOC personnel, the Warrant Management Unit, and MPS senior staff.
- Prepare and send warrants in coordination with the Warrant Management Unit and communicate with law enforcement.
- After victim-related warrant issuance, contact victims and initiate the Victim Notification Protocol when notification has been requested.
- Process schedules and client-profile changes authorized by the Warrant Management Unit, MPS, Parole, and DOC.
- Maintain contact and working relationships with local probation departments and outside agencies.
- Investigate inquiries from local law enforcement, including providing tracking information and completing crime correlation requests.
- Prepare statistical and narrative reports for the Program Manager and Electronic Monitoring Coordinators.
- Perform administrative and clerical tasks and other related duties as required.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
