Shared Service Center Training Specialist

AIR Communities•Denver, CO

5d•Onsite

About The Position

The Shared Service Center Training Specialist supports AIR Communities’ Shared Service Center (SSC) by curating, designing, developing, and facilitating training initiatives for its various teams. The Specialist works closely with SSC leaders to ensure training aligns with company standards and processes and reports to the Program Manager – Operations and Onboarding in Learning & Development. The role creates customized, engaging training for SSC departments, owns New Hire Orientation for SSC team members, delivers training content, and contributes learning materials designed for adult learners. This position is based at AIR’s corporate office in the Denver Tech Center and is in-office five days a week to support central administrative operations. The role facilitates training both in person and virtually, maintains training materials and records, supports learners, and helps ensure training sessions run smoothly.

Requirements

1–3 years of experience training and coaching others.
Strong presentation and communication skills.
Ability to engage diverse audiences and manage group dynamics.
Comfort with in-person and virtual delivery platforms.
Demonstrates accountability and a creative, solution-focused mindset.

Nice To Haves

Classroom facilitation experience preferred.
Experience in adult learning environments preferred.

Responsibilities

Facilitate in-person and virtual training sessions across a variety of topics.
Create a positive, inclusive, and engaging learning environment.
Adapt delivery style and pacing based on learner needs and feedback.
Design and update learning materials, including presentations, PowerPoints, facilitator guides, and job aids.
Track training assignments and completions through the Learning Management System (LMS).
Partner with instructional designers to provide feedback on content effectiveness.
Manage classroom logistics and ensure smooth session execution.
Assess learner understanding and reinforce key concepts.
Coach learners and provide constructive feedback during and after sessions.
Create customized training for SSC departments and own New Hire Orientation for SSC team members.

Benefits

Expected base pay of $75,000–$90,000 plus annual bonus target.
25% rent discount at any AIR community, subject to application and exclusions.
Medical, dental, vision, and life insurance options.
HSA/FSA plans.
Short- and long-term disability paid by the company.
401(k) plan with employer matching contribution up to 6%.
Paid time off including vacation, sick time, and 14 holidays.
Paid parental leave of up to 16 weeks.
Tuition assistance and up to 100% reimbursement for job-related certifications and licenses.
15 hours of paid community service time annually.
Commuter benefits.
Pet insurance.
Consumer discounts on various products and services.
Ongoing professional development, leadership training, and career growth opportunities.