Shared Service Center Training Specialist
About The Position
The Shared Service Center Training Specialist supports AIR Communities’ Shared Service Center by curating, designing, developing, and facilitating training initiatives for its teams. The Specialist reports to the Program Manager – Operations and Onboarding in Learning & Development and works closely with SSC leaders to ensure training aligns with company standards and processes. The role creates customized training for SSC departments, owns New Hire Orientation for SSC team members, delivers training content, and supports content creation designed for adult learners. This position is based at AIR’s corporate office in the Denver Tech Center and is in-office five days a week to support central administrative operations.
Requirements
- 1–3 years of experience training and coaching others.
- Strong presentation and communication skills.
- Ability to engage diverse audiences and manage group dynamics.
- Comfort with both in-person and virtual delivery platforms.
- Demonstrates accountability and a creative, solution-focused mindset.
Nice To Haves
- Classroom facilitation experience.
- Experience in adult learning environments.
Responsibilities
- Facilitate in-person and virtual training sessions across a variety of topics.
- Create a positive, inclusive, and engaging learning environment.
- Adapt delivery style and pacing based on learner needs and feedback.
- Design and update learning materials, including presentations, PowerPoints, facilitator guides, and job aids.
- Track training assignments and completions through the Learning Management System (LMS).
- Partner with instructional designers to provide feedback on content effectiveness.
- Manage classroom logistics and ensure smooth session execution.
- Assess learner understanding and reinforce key concepts.
- Coach learners and provide constructive feedback during and after sessions.
- Own New Hire Orientation for SSC team members and create customized training for SSC departments.
Benefits
- 25% rent discount at any AIR community, subject to application and exclusions.
- Medical, dental, vision, and life insurance options.
- Health Savings Account (HSA) and Flexible Spending Account (FSA) plans.
- Company-paid short- and long-term disability.
- 401(k) plan with employer matching contribution up to 6%.
- Paid time off including vacation, sick time, and 14 holidays.
- Paid parental leave of up to 16 weeks.
- Tuition assistance and up to 100% reimbursement for job-related certifications and licenses.
- 15 hours of paid community service time annually.
- Commuter benefits.
- Pet insurance.
- Consumer discounts on various products and services.
- Ongoing professional development, leadership training, and career growth opportunities.
- Annual bonus target.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
