Network Operations Monitoring Specialist

AECOM•Atlanta, GA

20h•Onsite

About The Position

AECOM is hiring an After-Hours Network Operations Center device monitoring specialist to provide continuous monitoring and emergency response for Georgia Department of Transportation Intelligent Transportation System (ITS) devices during non-business hours. The role requires following established procedures, communicating promptly, and keeping accurate records. The position is governed by a subcontract agreement between AECOM and prime contractor Lumin8 Technology Services, LLC; work must be authorized by a Notice to Proceed, and compensation is capped under the agreement. The schedule is Monday through Friday, 6:00 PM to 6:00 AM Eastern Time, and from Friday 6:00 PM through Monday 6:00 AM Eastern Time on weekends, with holiday coverage and additional hours as requested by the prime contractor. The role supports the operational integrity of Georgia’s ITS infrastructure during off-hours. AECOM requires newly hired employees to attend in-person Day 1 onboarding at an AECOM office. The position does not include U.S. work authorization sponsorship or relocation benefits.

Requirements

High school education and 2 years of relevant experience, or demonstrated equivalency of experience and/or education.
Pass a State and Federal criminal history/security background check.
Pass a pre-employment drug screen.
Be physically able, with or without accommodation, to work in an office environment.
Perform frequent keyboard and mouse operations and stand or sit for long periods; occasional standing and walking and rare stair climbing may be required.
The position may include wearing a dispatch headset, viewing CCTV camera displays, and listening to law enforcement radio broadcasts.

Nice To Haves

Knowledge of network mapping, failures, and reporting.

Responsibilities

Monitor GDOT ITS devices and systems after hours using the Calem platform.
Respond to incidents and emergencies according to established procedures.
Provide timely notifications to LTS contacts for all emergencies.
Maintain accurate records and logs of monitoring activities.
Provide reports and documentation as requested by the LTS Project Manager.
Support qualified staffing for all shifts and prepare emergency notifications as required.