Specialist, Network Operations

Carvana • Tempe, AZ

6d • Onsite

About The Position

The Logistics Network Operations Specialist provides real-time support across Carvana's transportation and delivery network and serves as a key contact for Site Leaders and Vehicle Transporters. The role fields driver calls, resolves on-road disruptions, and partners with internal stakeholders to protect route performance and on-time delivery. Strong candidates bring excellent communication and problem-solving skills, comfort with operational data, Google Sheets skills, and an understanding of operational data.

Requirements

• High School Diploma or GED, or equivalent experience.
• 2+ years of practical experience in Maintenance or Logistics.
• Experience in Logistics Operations with knowledge of DOT regulations and compliance, FMCSA, and HOS.
• Ability to work as a team player and interact with customers, managers, and coworkers in a professional and courteous manner.
• Ability to multitask and prioritize effectively.
• Ability to maintain professionalism in a fast-paced environment.
• Ability to work variable schedules as necessary.
• Ability to commute to and work out of the Tempe headquarters.
• Ability to work in an office environment with extensive use of computers.
• Ability to sit for up to eight hours per day.
• Ability to communicate clearly and concisely, both written and oral.
• Must be at least 18 years of age.
• Must be able to read, write, speak, and understand English.
• Hiring is contingent on passing a complete background check.
• This role is not eligible for visa sponsorship.

Responsibilities

• Serve as the first point of contact for Carvana-employed Vehicle Transporters and Advocates, providing phone support for on-road incidents as they happen.
• Source and select vendors that deliver strong service while mitigating risk and downtime.
• Support Logistics field teams in real time to maintain route integrity and service levels.
• Monitor exceptions and conduct root cause analysis to minimize postponed deliveries.
• Use multiple internal systems to gather data and troubleshoot issues that arise in transit.
• Maximize outbound capacity to improve on-time delivery and reduce transit times.
• Partner with Logistics Field Leadership, Fleet Maintenance, Market Operations, and Network Planning to minimize network disruptions.
• Apply strong analytical and Google Sheets skills to organize and interpret operational data.
• Document incidents accurately and communicate status and resolution plans to Logistics Field Leadership.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED