Network Specialist
About The Position
The Office of Labor Relations (OLR) seeks a Network Specialist for its Information Technology Operations Division. The role reports to the Supervisor and manages network-related systems and tasks, including switches, servers, patching updates, DHCP, DNS, and network accounts. The Network Specialist supports the Supervisor and Chief Information Officer on IT projects and assists help desk associates with employee-submitted support tickets. The position requires effective collaboration with colleagues to identify and implement IT solutions and contribute to a positive, team-oriented work environment. Candidates must be current permanent City employees.
Requirements
- Professional or vendor certification(s) in local area network administration.
- Must be a current permanent City of New York employee.
- One of the following education and experience pathways is required: a bachelor's degree from an accredited college and two years of satisfactory, non-classroom-based experience in local area network and/or wide area network planning, design, configuration, installation, implementation, troubleshooting, integration, performance monitoring, maintenance, enhancement, and security management; or a four-year high school diploma or equivalent and six years of satisfactory, non-classroom-based IT experience, including at least two years in the described LAN/WAN work; or an equivalent combination of education and experience.
- Under the equivalent-qualification pathway, education may substitute for experience at 30 undergraduate semester credits per six months of experience, and a master's degree in computer science or a related field may substitute for one year of experience. Candidates must still have at least one year of satisfactory, full-time, non-classroom-based IT experience in the described LAN/WAN work.
- Incumbents may be required to update existing or obtain additional professional industry-standard certifications for technical environments to which they are assigned.
Responsibilities
- Install, configure, and maintain network switches, local Synology NAS, and VMware servers hosted by OTI.
- Troubleshoot network services, endpoint devices, and associated systems.
- Monitor network and endpoint security software, including CrowdStrike and McAfee, and apply security patches to operating systems and software applications.
- Manage network user accounts, permissions, and Office 365 email accounts.
- Monitor network performance and implement performance tuning.
- Use the help desk support ticketing system and address ongoing IT issues.
- Work on ongoing projects and initiatives.
- Document issues and resolutions for a division reference guide.
- Manage, monitor, and support mobile device management for laptops, phones, and iPads.
- Install workstations, laptops, printers, and VoIP phones.
- Provide hardware and software support to OLR employees working on premises and remotely.
- Support locally installed door-access security, video surveillance, and teleconference systems.
- Assist help desk associates in resolving employee support tickets.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
