Network Specialist

NISC•Mandan, ND

1d•Hybrid

About The Position

NISC is seeking a Network Specialist to help design, implement, maintain, and support member networks. The role is part of the Networking Infrastructure team, which designs and develops scalable, maintainable, and highly available network architectures for NISC member owners. Day-to-day work involves LAN/WAN infrastructure, firewall technologies, and wireless technologies. The position is hybrid after an initial training period, based out of either Lake St. Louis, Missouri, or Mandan, North Dakota. Employees must work in the office at least three days per week, including Tuesdays and Wednesdays; the employee and supervisor select the third required office day. The role may require travel as often as necessary to meet its goals and responsibilities. The Network Specialist provides installation, support, and maintenance for internal and Member network infrastructure, troubleshoots network hardware and related problems, monitors network availability, performance, and security, and supports customers through troubleshooting, training, and ongoing assistance. The role also includes documenting network environments, supporting equipment installation and configuration onsite or remotely, researching and resolving technical issues, and working an as-needed rotating after-hours on-call schedule. The specialist is expected to use generative AI tools and technologies to enhance productivity, creativity, and problem-solving, and to uphold NISC’s Statement of Shared Values.

Requirements

Working-level knowledge of setting up and supporting TCP/IP networks.
Basic verbal and written communication skills.
Basic presentation and training skills.
Excellent telephone etiquette and ability to deal effectively with Members and customers.
Moderate research and problem-solving skills.
Moderate ability to organize and prioritize.
Moderate ability to maintain a positive workplace attitude and demonstrate professionalism.
Moderate troubleshooting ability.
Ability to travel as often as necessary to meet the goals and objectives of the position.
Ability to meet the role’s physical demands, including seeing and communicating effectively, remaining stationary, moving about, and operating computer keyboards or office equipment.

Nice To Haves

Three or more years of related experience.
Moderate knowledge of Linux and Windows operating systems.
Moderate knowledge of firewall technologies such as SonicWall or Palo Alto.
Moderate knowledge of network technologies, including Aruba Switching and Wireless.
Basic ability to demonstrate initiative and accountability.
Associate’s degree in a technology-related field.
Industry-recognized certification such as SNSP, SNSA, CCNA, Linux, or Network+.
Experience with network switching infrastructure, wireless infrastructure, and firewalls.

Responsibilities

Provide installation, support, and maintenance of general internal and Member network infrastructure.
Troubleshoot and resolve general network hardware and network-related problems.
Provide superior customer support to internal and external customers.
Support customers in networking, including troubleshooting, training, and ongoing support.
Monitor the availability, performance, and security of network systems.
Create cases and follow up on their resolution.
Research general technical problems, resolve issues, and verify changes or enhancements.
Deliver installation and support of Member networking infrastructure.
Participate in staging, installation, and configuration of customer equipment, and provide training onsite and remotely.
Support Members via NISC ACD (Automated Call Distribution), the Service Center ticketing system, and email.
Participate in creating and maintaining technical documentation, including hardware and software inventories and network mapping.
Participate in developing and delivering training.
Perform duties outside regular business hours as needed, including a rotating after-hours on-call schedule, to meet internal and/or customer needs.
Leverage generative AI tools and technologies to enhance productivity, creativity, and problem-solving within the scope of the role.
Commit to NISC’s Statement of Shared Values.
Perform other duties as assigned.