Specialist, Network Operations

Carvana • Tempe, AZ

5d • Onsite

About The Position

The Logistics Network Operations Specialist provides real-time support across Carvana’s transportation and delivery network and serves as a key contact for Site Leaders and Vehicle Transporters. The role fields driver calls, resolves on-road disruptions, and partners with internal stakeholders to protect route performance and on-time delivery. Strong candidates have excellent communication and problem-solving skills and are comfortable working with operational data and Google Sheets.

The position requires working out of Carvana’s Tempe headquarters in an office environment, with extensive computer use. The schedule may vary as necessary. Hiring is contingent on passing a complete background check. The role is not eligible for visa sponsorship, and applicants must be at least 18 years old and able to read, write, speak, and understand English.

Requirements

• High school diploma or GED, or equivalent experience.
• At least 2 years of practical experience in Maintenance or Logistics.
• Experience in Logistics Operations with knowledge of DOT regulations and compliance, FMCSA, and HOS.
• Ability to work as a team player and interact professionally and courteously with customers, managers, and coworkers.
• Ability to multitask and prioritize effectively.
• Ability to maintain professionalism in a fast-paced environment.
• Ability to work variable schedules as necessary.
• Ability to commute to and work out of the Tempe headquarters.
• Ability to work in an office environment with extensive computer use.
• Ability to sit for up to eight hours per day.
• Ability to communicate clearly and concisely, both in writing and orally.
• Must be at least 18 years of age.
• Must be able to read, write, speak, and understand English.
• Must pass a complete background check.
• Must not require visa sponsorship; the role is not eligible for visa sponsorship.

Responsibilities

• Serve as the first point of contact for Carvana-employed Vehicle Transporters and Advocates, providing phone support for on-road incidents as they happen.
• Source and select vendors that deliver strong service while mitigating risk and downtime.
• Support Logistics field teams in real time to maintain route integrity and service levels.
• Monitor exceptions and conduct root cause analysis to minimize postponed deliveries.
• Use multiple internal systems to gather data and troubleshoot issues that arise in transit.
• Maximize outbound capacity to improve on-time delivery and reduce transit times.
• Partner with Logistics Field Leadership, Fleet Maintenance, Market Operations, and Network Planning to minimize network disruptions.
• Use analytical and Google Sheets skills to organize and interpret operational data.
• Document incidents accurately and communicate status and resolution plans to Logistics Field Leadership.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED