Assistant Drive Up and Go Supervisor

Albertsons Companies • Plaistow, NH

1d

About The Position

The Assistant Drive Up and Go Supervisor supports Home Shopping operations, bringing together digital fulfillment, customer service, and operational excellence. The role helps lead daily fulfillment operations, ensure accurate and timely order completion, support customer satisfaction, and contribute to digital sales growth in a fast-paced, hands-on store environment.

The supervisor oversees fulfillment processes such as picking, staging, dispensing, and delivery coordination where applicable. The role also supports associates and operational performance, ensuring that orders are handled accurately, on time, and with care while meeting food safety, sanitation, quality, and company standards.

Requirements

• Strong customer-service focus and excellent communication skills.
• Effective people management, coaching, and team-building abilities.
• Strong organization, time management, and problem-solving skills.
• Ability to manage work in a fast-paced, high-volume environment.
• Knowledge of digital order fulfillment and pickup/delivery operations.
• Knowledge of labor planning, scheduling, and productivity management.
• Knowledge of performance metric tracking and continuous improvement.
• Knowledge of operational standards, food safety, and compliance execution.
• Knowledge of retail, e-commerce, or Home Shopping operations.
• Knowledge of store systems, handheld technology, and fulfillment platforms.
• Ability to train, coach, and develop associates.
• Ability to lift up to 50 lbs. and work in varying temperature environments.
• Flexible availability, including early mornings, evenings, weekends, and holidays.
• Reliable attendance and compliance with company safety policies and Code of Business Conduct.

Responsibilities

• Oversee daily Home Shopping Department operations to support timely, accurate, customer-focused order fulfillment.
• Deliver a positive pickup and delivery experience and professionally resolve customer concerns, substitutions, and refunds.
• Coordinate fulfillment processes, including picking, staging, dispensing, and delivery coordination where applicable.
• Ensure proper use of Home Shopping technology, handheld devices, and fulfillment systems.
• Monitor performance metrics, including order accuracy, pick rates, on-time completion, labor efficiency, and customer satisfaction.
• Create and manage schedules based on order volume, peak demand, and productivity expectations.
• Partner with department leaders to address inventory availability and out-of-stocks that affect orders.
• Hire, train, coach, and develop Home Shopping associates and foster a positive, accountable team culture.
• Ensure compliance with food safety, sanitation, quality, and company operational standards.
• Review performance data and take corrective action.
• Comply with company safety policies and the Code of Business Conduct.

Benefits

• Competitive wages paid weekly
• Associate discounts
• Health and financial well-being benefits for eligible associates, including medical, dental, and 401(k)
• Time off, including vacation, holidays, and sick pay
• Training, career growth, and development
• Inclusive work environment with colleagues who reflect the communities served

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed