Assistant Drive Up and Go Supervisor

Albertsons Companies • Canton, MA

7d • $20 - $25

About The Position

The Assistant Drive Up and Go Supervisor supports the Home Shopping Department’s daily fulfillment operations, helping ensure orders are accurate, completed on time, and handled with care. The role contributes to a seamless pickup and delivery experience and supports customer satisfaction and digital sales growth in a fast-paced, high-volume retail environment.

The supervisor coordinates fulfillment activities, monitors performance, helps plan labor and schedules, and ensures associates use department technology and systems properly. The role also supports hiring, training, coaching, and development of associates and helps maintain food safety, sanitation, quality, and company operating standards. Flexible availability, reliable attendance, and compliance with company safety policies and the Code of Business Conduct are required.

Requirements

• Strong customer-service focus and excellent communication skills.
• Effective people-management, coaching, and team-building abilities.
• Strong organization, time-management, and problem-solving skills.
• Ability to manage work in a fast-paced, high-volume environment.
• Knowledge of retail, e-commerce, or Home Shopping operations.
• Knowledge of store systems, handheld technology, and fulfillment platforms.
• Ability to train, coach, and develop associates.
• Ability to lift up to 50 lbs. and work in varying temperature environments.
• Flexible availability, including early mornings, evenings, weekends, and holidays.
• Reliable attendance and compliance with company safety policies and the Code of Business Conduct.

Responsibilities

• Oversee daily Home Shopping Department operations to ensure timely, accurate, customer-focused order fulfillment.
• Deliver a positive pickup and delivery experience and professionally address customer concerns, substitutions, and refunds.
• Coordinate fulfillment processes, including picking, staging, dispensing, and delivery coordination where applicable.
• Ensure proper use of Home Shopping technology, handheld devices, and fulfillment systems.
• Monitor metrics including order accuracy, pick rates, on-time completion, labor efficiency, and customer satisfaction.
• Create and manage schedules aligned with order volume, peak demand, and productivity expectations.
• Partner with department leaders to address inventory availability and out-of-stocks affecting orders.
• Hire, train, coach, and develop Home Shopping associates and foster a positive, accountable team culture.
• Ensure compliance with food safety, sanitation, quality, and company operational standards.
• Review performance data and take corrective action.

Benefits

• Competitive wages paid weekly.
• Associate discounts.
• Health and financial well-being benefits for eligible associates, including medical, dental, and 401(k).
• Time off, including vacation, holidays, and sick pay, subject to eligibility requirements.
• Training, career growth, and development.
• Inclusive work environment.
• Benefits may include vision, disability and life insurance, PTO/vacation pay or flexible time off, paid holidays, bereavement pay, and retirement benefits.
• Associates in this position may be eligible for a quarterly bonus.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed