Assistant Drive Up and Go Supervisor

Albertsons Companies • Braintree, MA

3d • $20 - $24

About The Position

The Assistant Drive Up and Go Supervisor supports Home Shopping department operations at Albertsons Companies, overseeing digital order fulfillment and helping deliver an accurate, timely, customer-focused pickup and delivery experience. The role coordinates fulfillment from picking and staging through dispensing and delivery coordination where applicable, monitors department performance, and ensures associates use fulfillment technology and systems appropriately.

The supervisor helps manage staffing and labor needs, supports customer issue resolution, and partners with department leaders on inventory availability. The position also hires, trains, coaches, and develops associates while maintaining food safety, sanitation, quality, safety, and company operational standards. It is a fast-paced, hands-on retail environment requiring flexible availability, including early mornings, evenings, weekends, and holidays.

Requirements

• Strong customer-service focus and excellent communication skills.
• Effective people management, coaching, and team-building abilities.
• Strong organization, time management, and problem-solving skills.
• Ability to manage work in a fast-paced, high-volume environment.
• Knowledge of digital order fulfillment and pickup/delivery operations.
• Knowledge of labor planning, scheduling, and productivity management.
• Ability to track performance metrics and drive continuous improvement.
• Knowledge of operational standards, food safety, and compliance execution.
• Knowledge of retail, e-commerce, or Home Shopping operations.
• Knowledge of store systems, handheld technology, and fulfillment platforms.
• Ability to review performance data and take corrective action.
• Ability to train, coach, and develop associates.
• Ability to lift up to 50 lbs. and work in varying temperature environments.
• Flexible availability, including early mornings, evenings, weekends, and holidays.
• Reliable attendance and compliance with company safety policies and Code of Business Conduct.

Responsibilities

• Oversee daily Home Shopping Department operations to ensure timely, accurate, customer-focused order fulfillment.
• Deliver a strong pickup and delivery experience and professionally resolve customer concerns, substitutions, and refunds.
• Coordinate fulfillment processes, including picking, staging, dispensing, and delivery coordination where applicable.
• Ensure proper use of Home Shopping technology, handheld devices, and fulfillment systems.
• Monitor order accuracy, pick rates, on-time completion, labor efficiency, and customer satisfaction metrics.
• Create and manage schedules aligned with order volume, peak demand, and productivity expectations.
• Partner with department leaders to address inventory availability and out-of-stocks that affect orders.
• Hire, train, coach, and develop Home Shopping associates and foster a positive, accountable team culture.
• Ensure compliance with food safety, sanitation, quality, and company operational standards.
• Follow company safety policies and the Code of Business Conduct.

Benefits

• Competitive wages paid weekly
• Associate discounts
• Medical, dental, and 401(k) benefits and other health and financial well-being benefits for eligible associates
• Vacation, holidays, and sick pay
• Training, career growth, and development
• Inclusive work environment
• Benefits may include vision, disability and life insurance, PTO/vacation pay or flexible time off, paid holidays, bereavement pay, and retirement benefits (pension and/or 401(k) eligibility)
• Associates in this position may be eligible for a quarterly bonus, if applicable

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed