Assistant Drive Up and Go Supervisor

Albertsons Companies • Williston, VT

7d

About The Position

The Assistant Drive Up and Go Supervisor supports daily Home Shopping fulfillment operations, ensuring orders are completed accurately and on time and that customers receive a strong pickup and delivery experience. The role coordinates fulfillment processes, supports operational performance and customer satisfaction, and helps drive digital sales growth.

This is a hands-on, fast-paced position involving team leadership, scheduling, performance monitoring, customer issue resolution, and compliance with food safety, sanitation, quality, and company standards. The supervisor uses Home Shopping technology and fulfillment systems, collaborates with department leaders on inventory issues, and helps hire, train, coach, and develop associates.

Requirements

• Strong customer-service focus and excellent communication skills.
• Effective people-management, coaching, and team-building abilities.
• Strong organization, time-management, and problem-solving skills.
• Ability to manage work in a fast-paced, high-volume environment.
• Knowledge of retail, e-commerce, or Home Shopping operations.
• Knowledge of store systems, handheld technology, and fulfillment platforms.
• Ability to review performance data and take corrective action.
• Ability to train, coach, and develop associates.
• Ability to lift up to 50 lbs. and work in varying temperature environments.
• Flexible availability, including early mornings, evenings, weekends, and holidays.
• Reliable attendance and compliance with company safety policies and Code of Business Conduct.

Responsibilities

• Oversee daily Home Shopping Department operations to ensure timely, accurate, customer-focused order fulfillment.
• Deliver an exceptional pickup and delivery experience and professionally resolve customer concerns, substitutions, and refunds.
• Coordinate end-to-end fulfillment, including picking, staging, dispensing, and delivery coordination where applicable.
• Ensure proper use of Home Shopping technology, handheld devices, and fulfillment systems.
• Monitor order accuracy, pick rates, on-time completion, labor efficiency, and customer satisfaction metrics.
• Create and manage schedules aligned with order volume, peak demand, and productivity expectations.
• Partner with department leaders to address inventory availability and out-of-stocks affecting orders.
• Hire, train, coach, and develop Home Shopping associates and foster a positive, accountable team culture.
• Ensure compliance with food safety, sanitation, quality, and company operational standards.

Benefits

• Competitive wages paid weekly.
• Associate discounts.
• Health and financial well-being benefits for eligible associates, including medical, dental, and 401(k).
• Time off, including vacation, holidays, and sick pay.
• Training, career growth, and development.
• Inclusive work environment.
• Benefits may include vision, disability and life insurance, PTO or vacation pay or Flexible Time Off, paid holidays, bereavement pay, and retirement benefits.
• Associates in this position may be eligible for a quarterly bonus.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed