Assistant Drive Up and Go Supervisor

Albertsons Companies • Milford, NH

5d

About The Position

The Assistant Drive Up and Go Supervisor supports Home Shopping department operations, leading fulfillment activities that provide customers with accurate, timely orders and a strong pickup and delivery experience. The position oversees daily fulfillment processes, supports customer satisfaction, helps drive digital sales, and contributes to store performance in a fast-paced, hands-on environment.

Responsibilities include coordinating order picking, staging, dispensing, and delivery where applicable; ensuring associates use Home Shopping technology and fulfillment systems properly; monitoring performance metrics; and creating schedules that align with order volume and productivity needs. The supervisor also works with department leaders on inventory availability, hires and develops associates, and ensures compliance with food safety, sanitation, quality, and company operating standards.

The role requires flexible availability, including early mornings, evenings, weekends, and holidays. It involves lifting up to 50 pounds and working in varying temperature environments. Travel is not required.

Requirements

• Strong customer-service focus and excellent communication skills.
• Effective people-management, coaching, and team-building abilities.
• Strong organization, time-management, and problem-solving skills.
• Ability to manage work in a fast-paced, high-volume environment.
• Knowledge of retail, e-commerce, or Home Shopping operations.
• Knowledge of store systems, handheld technology, and fulfillment platforms.
• Ability to review performance data and take corrective action.
• Ability to train, coach, and develop associates.
• Ability to lift up to 50 pounds and work in varying temperature environments.
• Flexible availability, including early mornings, evenings, weekends, and holidays.
• Reliable attendance and compliance with company safety policies and Code of Business Conduct.

Nice To Haves

• Experience with digital order fulfillment and pickup/delivery operations.
• Competence in labor planning, scheduling, and productivity management.
• Competence in performance metric tracking and continuous improvement.
• Knowledge of operational standards, food safety, and compliance execution.

Responsibilities

• Oversee daily Home Shopping Department operations to ensure timely, accurate, and customer-focused order fulfillment.
• Provide a strong pickup and delivery experience and professionally resolve customer concerns, substitutions, and refunds.
• Coordinate fulfillment processes, including picking, staging, dispensing, and delivery coordination where applicable.
• Ensure proper use of Home Shopping technology, handheld devices, and fulfillment systems.
• Monitor order accuracy, pick rates, on-time completion, labor efficiency, and customer satisfaction.
• Create and manage schedules based on order volume, peak demand, and productivity expectations.
• Partner with department leaders to address inventory availability and out-of-stocks affecting orders.
• Hire, train, coach, and develop Home Shopping associates and foster a positive, accountable team culture.
• Ensure compliance with food safety, sanitation, quality, and company operational standards.

Benefits

• Competitive wages paid weekly.
• Associate discounts.
• Health and financial well-being benefits for eligible associates, including medical, dental, and 401(k).
• Time off, including vacation, holidays, and sick pay, subject to eligibility requirements.
• Training, career growth, and development.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed