Assistant Drive Up and Go Supervisor

Albertsons • Augusta, ME

21h

About The Position

The Assistant Drive Up and Go Supervisor supports daily Home Shopping fulfillment operations, helping ensure customer orders are completed accurately and on time and that customers receive a seamless pickup and delivery experience. The role contributes to customer satisfaction and digital sales growth in a fast-paced, hands-on environment.

Responsibilities include coordinating fulfillment from picking and staging through dispensing and delivery coordination where applicable; managing associates and schedules; monitoring operational performance; and maintaining food safety, sanitation, quality, and company standards. The supervisor also uses Home Shopping technology and fulfillment systems, works with department leaders on inventory availability, and resolves customer concerns, substitutions, and refunds professionally.

Requirements

• Strong customer-service focus and excellent communication skills.
• Effective people-management, coaching, and team-building abilities.
• Strong organizational, time-management, and problem-solving skills.
• Ability to manage work in a fast-paced, high-volume environment.
• Knowledge of digital order fulfillment and pickup/delivery operations.
• Knowledge of labor planning, scheduling, and productivity management.
• Ability to track performance metrics and support continuous improvement.
• Knowledge of operational standards, food safety, and compliance execution.
• Knowledge of retail, e-commerce, or Home Shopping operations.
• Knowledge of store systems, handheld technology, and fulfillment platforms.
• Ability to train, coach, and develop associates.
• Ability to lift up to 50 lbs. and work in varying temperature environments.
• Flexible availability, including early mornings, evenings, weekends, and holidays.
• Reliable attendance and compliance with company safety policies and Code of Business Conduct.

Responsibilities

• Oversee daily Home Shopping Department operations to ensure timely, accurate, customer-focused order fulfillment.
• Deliver a strong pickup and delivery experience and professionally resolve customer concerns, substitutions, and refunds.
• Coordinate fulfillment processes, including picking, staging, dispensing, and delivery coordination where applicable.
• Ensure proper use of Home Shopping technology, handheld devices, and fulfillment systems.
• Monitor order accuracy, pick rates, on-time completion, labor efficiency, and customer satisfaction metrics.
• Create and manage schedules based on order volume, peak demand, and productivity expectations.
• Partner with department leaders to address inventory availability and out-of-stocks affecting orders.
• Hire, train, coach, and develop Home Shopping associates while fostering a positive, accountable team culture.
• Ensure compliance with food safety, sanitation, quality, and company operational standards.
• Review performance data and take corrective action.
• Comply with company safety policies and the Code of Business Conduct.

Benefits

• Competitive wages paid weekly
• Associate discounts
• Medical, dental, 401(k), and other health and financial well-being benefits for eligible associates
• Vacation, holidays, and sick pay
• Training, career growth, and development
• Inclusive work environment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed