Assistant Drive Up and Go Supervisor
About The Position
The Assistant Drive Up and Go Supervisor supports the Home Shopping Department’s daily fulfillment operations, helping ensure orders are completed accurately and on time and that customers receive a positive pickup or delivery experience. The role coordinates fulfillment processes, uses department technology and systems, monitors performance, and works with other department leaders to address inventory issues. The supervisor also helps schedule, hire, train, coach, and develop associates while maintaining food safety, sanitation, quality, and operational standards. The position requires flexible availability, including early mornings, evenings, weekends, and holidays, and the ability to work in varying temperature environments and lift up to 50 pounds.
Requirements
- Strong customer-service focus and excellent communication skills.
- People management, coaching, and team-building abilities.
- Strong organization, time-management, and problem-solving skills.
- Ability to manage work in a fast-paced, high-volume environment.
- Knowledge of digital order fulfillment and pickup/delivery operations.
- Knowledge of labor planning, scheduling, and productivity management.
- Ability to track performance metrics and support continuous improvement.
- Knowledge of operational standards, food safety, and compliance execution.
- Knowledge of retail, e-commerce, or Home Shopping operations.
- Knowledge of store systems, handheld technology, and fulfillment platforms.
- Ability to review performance data and take corrective action.
- Ability to train, coach, and develop associates.
- Ability to lift up to 50 pounds and work in varying temperature environments.
- Flexible availability, including early mornings, evenings, weekends, and holidays.
- Reliable attendance and compliance with company safety policies and Code of Business Conduct.
Responsibilities
- Oversee daily Home Shopping Department operations and ensure timely, accurate, customer-focused order fulfillment.
- Provide a strong pickup and delivery experience and professionally resolve customer concerns, substitutions, and refunds.
- Coordinate picking, staging, dispensing, and delivery processes where applicable.
- Ensure associates properly use Home Shopping technology, handheld devices, and fulfillment systems.
- Monitor order accuracy, pick rates, on-time completion, labor efficiency, and customer satisfaction metrics.
- Create and manage schedules based on order volume, peak demand, and productivity expectations.
- Partner with department leaders to address inventory availability and out-of-stocks affecting orders.
- Hire, train, coach, and develop associates and foster a positive, accountable team culture.
- Ensure compliance with food safety, sanitation, quality, and company operating standards.
- Follow company safety policies and the Code of Business Conduct.
Benefits
- Competitive wages paid weekly
- Associate discounts
- Medical benefits for eligible associates
- Dental benefits for eligible associates
- 401(k) and other financial well-being benefits for eligible associates
- Vacation, holiday, and sick pay, subject to eligibility
- Training, career growth, and development
- Inclusive work environment
- Benefits may include vision, disability and life insurance, PTO/vacation pay or flexible time off, paid holidays, bereavement pay, and retirement benefits
- Associates in this position may be eligible for a quarterly bonus
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
