Assistant Director, Strategic Health Systems Solutions

ACS•Chicago, IL

3d•Hybrid

About The Position

The Assistant Director, Strategic Health Systems Solutions serves as a senior strategic advisor and primary relationship leader for approximately 25–30 of the nation’s largest and most complex health systems, while also supporting the development and expansion of strategic international opportunities. The role develops an understanding of each organization’s clinical, operational, and strategic priorities and translates them into enterprise-level solutions leveraging the ACS surgical quality portfolio. It develops and executes strategic account plans to deepen ACS relationships, expand adoption across facilities and programs, and create long-term enterprise partnerships. The position engages senior clinical, quality, and executive leaders to identify how ACS programs, data, accreditation, verification, and quality improvement resources can advance organizational objectives. The role helps shape ACS strategy for large health systems and international markets, partnering with ACS leadership to identify market opportunities, inform portfolio strategy, and develop scalable engagement approaches. It translates account and international stakeholder insights into recommendations on offerings, portfolio integration, pricing and contracting, implementation models, and future market opportunities. Working across internal teams, the Assistant Director coordinates enterprise-wide engagement so ACS presents a coordinated portfolio of solutions and ensures effective execution, accountability, and long-term partnership value. This exempt position reports to the Associate Vice President, Business Development, in the Executive Services department. It is based in the Chicago office and is hybrid, with three days per week in the office and two days per week remote. The anticipated salary range is $155,000–$185,000, commensurate with related experience.

Requirements

Bachelor’s degree from an accredited college or university.
10+ years of progressive experience in healthcare, clinical quality, strategic account management, healthcare consulting, business development, or a related field, including work with large, complex health systems.
Demonstrated experience developing and managing strategic relationships with senior healthcare executives, physician leaders, and quality leadership.
Experience managing complex, multi-stakeholder business development initiatives across large health systems or enterprise healthcare organizations.
Demonstrated ability to apply clinical expertise to guide program participation and quality improvement efforts.
Strong clinical knowledge of surgical care, quality improvement, and healthcare delivery systems.
Demonstrated ability to translate clinical and organizational needs into enterprise-level strategies and solutions.
Experience identifying and advancing opportunities for account growth, portfolio expansion, and long-term strategic partnerships.
Experience developing strategic account plans and using data, market intelligence, and stakeholder insights to prioritize opportunities.
Experience collaborating across cross-functional teams and influencing outcomes without direct authority.
Ability to travel domestically and internationally, potentially 25–35%, based on business needs.

Nice To Haves

Master’s degree in healthcare administration, business administration, public health, nursing, or a related discipline.
Experience with international healthcare organizations, markets, or partnerships.

Responsibilities

Own and manage a portfolio of approximately 25–30 strategically important health systems, developing account strategies that support growth, retention, and partnership expansion.
Develop and execute multi-year strategic account plans that identify system priorities, stakeholders, current ACS participation, opportunities, competitive considerations, and pathways to expand ACS solutions.
Assess health-system clinical priorities, performance data, organizational goals, and market dynamics to recommend participation in ACS surgical quality programs and integrated solutions.
Expand ACS relationships from individual facilities or programs to broader system-wide and multi-program partnerships.
Use clinical expertise and knowledge of accreditation, verification, registry, and quality resources to guide enterprise-level decision-making.
Establish measurable account objectives and monitor program expansion, retention, engagement, and strategic value.
Anticipate relationship risks and develop strategies to protect and strengthen ACS partnerships.
Develop and maintain relationships with senior executives, physician leaders, quality executives, and other decision makers across complex health systems.
Serve as a trusted advisor, connecting organizational priorities with ACS clinical expertise, data capabilities, quality programs, and improvement resources.
Navigate health-system structures to identify decision-makers, influencers, champions, and barriers to enterprise adoption.
Lead executive-level business reviews, strategic planning discussions, presentations, and portfolio conversations.
Represent ACS surgical quality solutions in external meetings, presentations, conferences, and other engagements.
Build relationships that position ACS as a long-term strategic quality partner.
Identify, qualify, and develop strategic international opportunities for ACS surgical quality programs and services.
Assess international health systems and markets for fit with ACS capabilities, including clinical infrastructure, regulatory environment, delivery requirements, cultural considerations, and organizational readiness.
Partner with ACS leadership and internal stakeholders to develop market-entry and engagement strategies for priority international opportunities.
Cultivate relationships with international health-system executives, clinical leaders, government or healthcare authorities, and other strategic stakeholders, as appropriate.
Translate international market insights into recommendations about portfolio configuration, implementation models, partnership structures, and future offerings.
Represent the strategic customer within ACS by translating major health-system and international organization insights into actionable recommendations.
Contribute health-system engagement, clinical trend, competitive activity, and market-need insights to strategic discussions with ACS leadership.
Identify opportunities to bundle, integrate, or reposition ACS programs to address enterprise-level quality priorities.
Provide input on program positioning, integration, scalability, and market relevance to support development and refinement of surgical quality offerings.
Partner with leadership to identify portfolio gaps and opportunities for new or enhanced solutions.
Collaborate with Quality Programs, Registry Operations, Business Operations, Data, Technology, Business Development, Marketing, Finance, and Legal to coordinate enterprise solution development and delivery.
Serve as the primary internal coordinator for assigned strategic accounts, establishing account priorities, responsibilities, and follow-through across ACS teams.
Translate health-system and international engagement insights into actionable priorities for internal teams.
Influence cross-functional teams without direct authority to advance complex opportunities and resolve customer-success barriers.
Provide internal teams with subject matter expertise and guidance on enterprise engagement, solution alignment, and strategic account approaches.
Lead high-visibility initiatives involving strategic accounts, enterprise partnerships, international expansion, and portfolio integration.
Establish and monitor account-level measures, including participation, retention, expansion, engagement, pipeline opportunities, and partnership health.
Analyze engagement, performance, and market data to identify expansion opportunities and inform strategic decisions.
Maintain visibility into strategic opportunity pipelines for assigned accounts and international prospects and ensure appropriate prioritization and executive awareness.
Refine engagement and go-to-market strategies using customer feedback, market intelligence, and performance insights.
Ensure recommendations and engagement approaches align with clinical standards, accreditation requirements, program expectations, and ACS strategic objectives.
Travel domestically and internationally, potentially 25–35%, based on business needs.