DIRECTOR - STRATEGIC SOLUTIONS & PERFORMANCE
About The Position
The Solutioner Uplifts and Benchmarking leader will help Support Services identify, quantify, and operationalize opportunities to improve client value, financial performance, and competitive position. The role combines market intelligence, operational benchmarking, financial modeling, and solution design to translate data into stronger proposals and renewals and measurable performance improvement. It is especially important as Compass Group expands its data center capabilities, where clients expect disciplined operating models, technical credibility, resilient service delivery, and clear evidence of value. The position requires approximately 50–75% travel based on business needs. It sits within the Support Services Hub and contributes to business growth, consistency, and operational maturity across Crothall, ESFM, SSC, managed services, and emerging data center opportunities. The role works closely with Support Services leadership, operations, finance, solutions and growth, human resources, data center stakeholders, and the broader Compass Group talent organization, moving between strategy and execution.
Requirements
- Bachelor’s degree in business, finance, operations, engineering, economics, or a related field.
- Seven or more years of experience in solutions, commercial strategy, pricing, benchmarking, consulting, finance, operations transformation, or related work.
- Strong financial modeling skills, including scenario analysis, cost-to-serve, margin, productivity, and return-on-investment analysis.
- Experience translating operational data into client-facing recommendations and executable operating models.
- Ability to evaluate labor models, service scope, performance metrics, and market intelligence with sound business judgment.
- Strong executive communication, presentation, negotiation, and stakeholder influence skills.
- Advanced proficiency with Excel and PowerPoint.
- Willingness to travel periodically to client sites, operating locations, and data center markets.
Nice To Haves
- Advanced degree preferred.
- Knowledge of facilities management, technical services, data centers, foodservice, outsourcing, construction, or another asset-intensive operating environment preferred.
- Experience with business intelligence, workforce analytics, or talent intelligence tools preferred.
Responsibilities
- Develop benchmark-informed solutions for new business, renewals, expansions, transitions, and strategic client opportunities.
- Analyze labor, productivity, service levels, operating costs, scope, pricing, and performance data to identify uplift opportunities.
- Build financial models and scenarios to quantify the impact of staffing models, service design, technology, capital, process changes, and commercial terms.
- Partner with operations, finance, sales and growth, solutions, procurement, EHS, and subject matter experts to shape winning, executable solutions.
- Translate data center operating requirements into practical service models covering critical environments, technical infrastructure, maintenance, staffing, coverage, safety, and continuity.
- Create executive-ready recommendations that distinguish assumptions, benchmarks, risks, investment requirements, and expected returns.
- Evaluate commercial and operational risks, including contract assumptions, escalation exposure, service-level commitments, mobilization, contingencies, and client data dependencies.
- Establish reusable benchmarking frameworks, libraries, assumptions, and solution playbooks for Support Services and data center pursuits.
- Challenge legacy assumptions and identify opportunities to differentiate through operating discipline, talent strategy, technology, or service innovation.
- Support negotiations and transition planning, ensuring proposed value is operationally credible and measurable.
- Lead operational validation and implementation handoff, establishing accountable owners, milestones, benefit targets, and measurement methods before launch.
- Create a benefits-realization framework with baselines, reporting cadence, ownership, corrective actions, and escalation procedures.
- Track realized uplifts after implementation and use results to improve future models, proposals, and account strategies.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- Retirement plan
- Paid time off
- Paid parental leave
- Holiday time off (varies by site/state)
- Personal leave
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet insurance
- Commuter benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- Potential paid and/or unpaid time off benefits in accordance with applicable laws
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What This Job Offers
Job Type
Full-time
Career Level
Director
