Assistant Director, Strategic Health Systems Solutions

American College of Surgeons•Chicago, IL

4d•$155,000 - $185,000•Hybrid

About The Position

The Assistant Director, Strategic Health Systems Solutions serves as a senior strategic advisor and primary relationship leader for a portfolio of approximately 25–30 of the nation’s largest and most complex health systems, while also supporting the development and expansion of strategic international opportunities. The role develops an understanding of each organization’s clinical, operational, and strategic priorities and translates those needs into enterprise-level solutions across the American College of Surgeons (ACS) surgical quality portfolio. Using clinical expertise, healthcare industry knowledge, and understanding of complex health systems, the Assistant Director develops and executes strategic account plans to deepen ACS relationships, expand adoption across facilities and programs, and create long-term enterprise partnerships. The position engages senior clinical, quality, and executive leaders to identify how ACS programs, data, accreditation, verification, and quality improvement resources can advance organizational objectives. The position helps shape ACS strategy for large health systems and international markets, partnering with ACS leadership to identify opportunities, inform portfolio strategy, and develop scalable approaches for engaging complex organizations. It translates insights from strategic accounts and international stakeholders into recommendations about offerings, portfolio integration, pricing and contracting approaches, implementation models, and future market opportunities. Working with Quality Programs, Registry Operations, Business Operations, Data, IT, Marketing, Legal, and other internal stakeholders, the Assistant Director coordinates enterprise-wide engagement and helps ACS present a coordinated portfolio of solutions. The role connects external health-system leadership with internal ACS teams and supports effective execution, accountability, and long-term partnership value. This exempt position reports to the Associate Vice President, Business Development, in the Executive Services department. It is based in the Chicago office and is hybrid, with three days per week in the office and two days per week remote. The anticipated salary range is $155,000–$185,000, commensurate with related experience.

Requirements

Bachelor’s degree from an accredited college or university.
At least 10 years of progressive experience in healthcare, clinical quality, strategic account management, healthcare consulting, business development, or a related field, including experience with large, complex health systems.
Demonstrated experience developing and managing strategic relationships with senior healthcare executives, physician leaders, and quality leadership.
Experience managing complex, multi-stakeholder business development initiatives across large health systems or enterprise healthcare organizations.
Demonstrated ability to apply clinical expertise to guide program participation and quality improvement efforts.
Strong clinical knowledge of surgical care, quality improvement, and healthcare delivery systems.
Demonstrated ability to translate clinical and organizational needs into enterprise-level strategies and solutions.
Experience identifying and advancing opportunities for account growth, portfolio expansion, and long-term strategic partnerships.
Experience developing strategic account plans and using data, market intelligence, and stakeholder insights to prioritize opportunities.
Experience collaborating across cross-functional teams and influencing outcomes without direct authority.
Ability to travel domestically and internationally, potentially 25–35%, based on business needs.

Nice To Haves

Master’s degree in healthcare administration, business administration, public health, nursing, or a related discipline.
Experience with international healthcare organizations, markets, or partnerships is strongly preferred.

Responsibilities

Own and manage a portfolio of approximately 25–30 strategically important health systems, developing account strategies that support long-term growth, retention, and partnership expansion.
Develop and execute multi-year strategic account plans covering system priorities, stakeholders, current ACS participation, whitespace opportunities, competition, and pathways to enterprise-wide adoption.
Assess health-system clinical priorities, performance data, organizational goals, and market dynamics to recommend participation in ACS surgical quality programs and integrated solutions.
Expand ACS relationships from individual facilities or programs to broader system-wide and multi-program partnerships.
Apply clinical expertise and knowledge of accreditation, verification, registry, and quality resources to guide enterprise-level decisions.
Set measurable account objectives and monitor program expansion, retention, engagement, and strategic value.
Anticipate risks to key relationships and develop strategies to protect and strengthen partnerships.
Develop relationships with senior executives, physician leaders, quality executives, and other decision makers across complex health systems.
Connect organizational priorities with ACS clinical expertise, data capabilities, quality programs, and improvement resources as a trusted advisor.
Navigate complex health-system structures to identify decision makers, influencers, champions, and barriers to adoption.
Lead executive-level business reviews, strategic planning discussions, presentations, and portfolio conversations with key accounts.
Represent ACS surgical quality solutions in meetings, presentations, conferences, and other external engagements.
Position ACS as a long-term strategic quality partner rather than solely as a provider of individual programs or registries.
Support identification, qualification, and development of strategic international opportunities for ACS programs and services.
Assess international health systems and markets for alignment with ACS capabilities, including clinical infrastructure, regulation, delivery requirements, cultural considerations, and organizational readiness.
Partner with ACS leadership and internal stakeholders on market-entry and engagement strategies for priority international opportunities.
Cultivate relationships with international health-system executives, clinical leaders, government or healthcare authorities, and other strategic stakeholders, as appropriate.
Translate international market insights into recommendations about portfolio configuration, implementation models, partnership structures, and future offerings.
Represent the strategic customer within ACS by translating health-system and international organization insights into actionable recommendations for leadership.
Share insights from health-system engagement, clinical trends, competitive activity, and evolving market needs in ACS strategic discussions.
Identify opportunities to bundle, integrate, or reposition ACS programs to address enterprise-level quality priorities.
Contribute to development and refinement of surgical quality offerings, including program positioning, integration, scalability, and market relevance.
Partner with leadership to identify portfolio gaps and opportunities for new or enhanced solutions based on strategic customer needs.
Collaborate with Quality Programs, Registry Operations, Business Operations, Data, Technology, Business Development, Marketing, Finance, and Legal to coordinate enterprise solution development and delivery.
Serve as the primary internal coordinator for assigned strategic accounts, clarifying priorities, responsibilities, and follow-through across ACS teams.
Translate health-system and international engagement insights into actionable priorities for internal teams.
Influence cross-functional teams without direct authority to advance strategic opportunities and resolve barriers to customer success.
Provide internal teams with subject matter expertise and guidance on enterprise engagement, solution alignment, and strategic account approaches.
Lead high-visibility initiatives related to strategic accounts, enterprise partnerships, international expansion, and portfolio integration.
Establish and monitor account-level performance measures, including participation, retention, expansion, engagement, pipeline opportunities, and partnership health.
Analyze engagement, performance, and market data to identify expansion opportunities and inform strategic decisions.
Maintain visibility into strategic opportunity pipelines across assigned accounts and international prospects, ensuring appropriate prioritization and executive awareness.
Refine engagement and go-to-market strategies based on customer feedback, market intelligence, and performance insights.
Ensure recommendations and engagement approaches align with clinical standards, accreditation requirements, program expectations, and ACS strategic objectives.