Assistant Director of Revenue Management
About The Position
The Assistant Director of Revenue Management will be a key player in both function space management and business travel sales. In regards to function space management, the goal of the Assistant Director is to maximize revenues by ensuring proper space utilization by both group and catering business in order to meet and exceed budgeted team goals. In regards to business travel sales, the goal of the Assistant Director is to manage corporate ESP transient market segment. The Assistant Director will also complete special projects as assigned by the Director of Sales and Marketing (DOSM) and/or the Director of Revenue Management (DORM).
Requirements
- Ability to multi-task in a fast-paced environment.
- Strong time management skills.
- Strong customer service skills.
- Strong written and oral communication skills.
- Must have the ability to work as part of a team.
- Working knowledge of Delphi and Excel.
- Must have a college degree, hospitality degree preferred.
- Must have at least 1 year of Revenue Management experience in an upscale resort.
Responsibilities
- Attend Daily Business Review (DBR) to assist in price quoting for bids based on the Space Valuation and Target Contribution Tools.
- Maintain notes on approved business opportunities.
- Track team decisions in Delphi.
- Review all contracts and addendums at the Tentative and Turnover stages, compare against the DBR notes and track in the 18 Month Calendar.
- Maintain the 18 Month Calendar which details contract clauses, program due dates and turnover statuses of all group business.
- Attend monthly status review meetings with DOSM, DOS and DOCS centered on this document.
- Identify groups with excessive "Vertical" or "Horizontal" space issues.
- Request space back from the responsible manager and track to the end result using the "Space Tracker".
- Perform daily and weekly function space diary audits to identify conflicts and double bookings and ensure that the adequate space is protected for each group's pattern.
- Assist in identifying leads that need to be removed from Delphi (i.e. past decision dates).
- Update Master Demand Calendar bi-weekly which details daily ballroom availability and available rooms.
- Identify "need dates" where there's a significant opportunity to secure additional group or local catering business should space be released by an existing group.
- Prepare weekly Lost Business Analysis specifically focused on defined holes or "need" dates.
- Track and forecast contracted Complimentary Gifts and Services and Group Commission and Rebates.
- Key player in the annual budget process.
- Manage Corporate ESP Transient market segments.
- Respond to all Business Travel RFPs in required time.
- Review ESP Arrivals on a daily basis.
- Prepare required corporate reports, including the ESP tool.
- Maintain relationships with GSO's.
- Participate in daily stand up meetings, weekly revenue meetings, monthly sales meetings, and other as assigned by the DOSM and/or DORM.
- Attend monthly ESP conference calls with corporate office.
- Yearly Business Travel training with Omni Corporate.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
