Director of Revenue Cycle Management
About The Position
The Director of Revenue Cycle provides hands-on leadership over day-to-day Revenue Cycle Management (RCM) operations, including claims, payment posting, patient collections, denial management, and analytics. The role ensures accuracy, efficiency, and compliance across RCM functions and translates high-level strategy into effective daily performance. The Director partners closely with Finance, Clinical Operations, and IT to streamline workflows, improve processes, enhance reporting accuracy, and support the organization’s financial health. The position is based at DHQ in Phoenix, Arizona, and is hybrid, with flexibility based on business needs. It is full-time, exempt, and reports to the VP of Finance & Accounting. Denova Collaborative Health is an integrated primary care and behavioral health practice serving the Greater Phoenix metropolitan area, with virtual care services available throughout Arizona. Its services integrate primary care, behavioral health, addiction medicine, and wellness.
Requirements
- Bachelor’s degree or equivalent experience.
- 7–10 years of healthcare revenue cycle experience, including at least 3 years in a leadership role.
- Strong understanding of claims, denials, payment posting, and patient accounts receivable management.
- Experience leading multifunctional RCM teams in behavioral health or multispecialty settings.
- Analytical mindset and ability to interpret data and implement improvements.
- Proficiency with Netsmart or similar EHR/RCM systems.
- Excellent communication, organizational, and coaching skills.
Responsibilities
- Oversee RCM operations, including billing, payment posting, collections, denials, and reporting.
- Manage supervisors and frontline staff across multifunctional RCM teams.
- Monitor key performance indicators, including denial rate, days sales outstanding (DSO), charge lag, clean claim rate, and collection targets.
- Lead daily and weekly reviews to ensure timely submissions, postings, and follow-up workflows.
- Ensure alignment with payer requirements and organizational goals.
- Identify workflow gaps and implement standardized standard operating procedures and quality assurance processes.
- Ensure accuracy in coding, payer setup, and billing workflows.
- Collaborate with IT to maximize the effectiveness of Netsmart or other EHR/RCM platforms.
- Produce trend analyses and performance reports for leadership.
- Mentor, train, and coach RCM staff to develop technical and professional skills.
- Foster a culture of transparency, accountability, and problem-solving.
- Conduct performance evaluations and provide ongoing developmental feedback.
- Partner with Compliance and Finance to ensure adherence to payer rules and internal policies.
- Serve as the primary escalation contact for payer or staff issues.
- Work cross-functionally with Clinical Operations and administrative leadership to strengthen revenue integrity.
Benefits
- Comprehensive low-cost medical, dental, and vision insurance.
- Retirement plan with a 3.5% company match.
- Long- and short-term disability options.
- Holiday pay and paid time off (PTO).
- Life insurance.
- Employee wellness program.
- Employee discounts.
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What This Job Offers
Job Type
Full-time
Career Level
Director
