Assistant Director of Housekeeping

Marriott•Los Angeles, CA

7d•$79,000 - $99,000

About The Position

Assists in managing housekeeping functions and staff on a daily basis to ensure property guest rooms, public spaces, and employee areas are clean and well maintained. Directs and works with the team to execute housekeeping operations, support guest and employee satisfaction, and achieve the operating budget. Inspects areas of responsibility and follows up with plans to improve results. The role manages housekeeping operations and budgets, including staffing, room-cleaning assignments, supplies, inspections, equipment, uniforms, shift operations, policies, and departmental communications. It also conducts human resources activities such as training, scheduling, employee feedback, recognition, discipline, and hiring participation. The position supports exceptional customer service by modeling positive guest relations, responding to complaints, empowering employees, and driving service improvements. Marriott International describes itself as an equal opportunity employer committed to a welcoming, inclusive, and nondiscriminatory workplace. The role is associated with JW Marriott, whose properties emphasize associate well-being, camaraderie, training, development, and recognition.

Requirements

High school diploma or GED and 2 years of experience in housekeeping or a related professional area; OR a 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major, with no work experience required.

Responsibilities

Review staffing levels to meet guest-service needs, operational requirements, and financial objectives.
Obtain room-cleaning and anticipated checkout or discharge lists to prepare work assignments.
Inventory stock and ensure adequate supplies are available.
Supervise an effective inspection program for guestrooms and public spaces.
Manage department operations to achieve or exceed budgeted goals and support property financial objectives.
Ensure employees have appropriate supplies, equipment, and uniforms.
Communicate areas needing attention to staff and follow up to confirm understanding.
Supervise daily housekeeping shift operations and ensure compliance with housekeeping policies, standards, and procedures.
Participate in departmental meetings and communicate departmental goals consistently.
Train new room attendants using available on-the-job training tools and provide follow-up training as needed.
Establish and maintain collaborative employee relationships and encourage employees to do the same.
Schedule employees according to business demands and track employee time and attendance.
Ensure employees understand expectations and parameters.
Administer property policies fairly and consistently, and ensure disciplinary procedures and documentation follow policy.
Observe employee service behaviors and provide feedback.
Ensure employee recognition takes place across all shifts.
Solicit employee feedback, use an open-door policy, and review employee satisfaction results to identify and address concerns.
Participate in progressive discipline procedures.
Participate in interviewing and hiring team members with appropriate skills.
Set a positive example for guest relations.
Participate in developing and implementing corrective action plans to improve guest satisfaction.
Empower employees to provide excellent customer service.
Emphasize guest satisfaction in departmental meetings and promote continuous improvement.
Respond to and handle guest problems and complaints.
Strive to improve service performance.