Assistant Director of Housekeeping

Marriott•Atlanta, GA

3d•$72,000 - $90,000

About The Position

Assists in managing daily housekeeping functions and staff to ensure guest rooms, public spaces, and employee areas are clean and well maintained. Directs and works with the team to execute housekeeping operations, support guest and employee satisfaction, and achieve the operating budget. Inspects areas of responsibility and follows up with plans to improve results. The role oversees housekeeping operations and budgets, including staffing, room assignments, supplies, inspections, equipment, uniforms, shift operations, and communication of departmental goals. It also conducts human resources activities such as training, scheduling, performance feedback, recognition, employee relations, discipline, and participation in interviewing and hiring. The position supports exceptional customer service by setting a positive example, addressing guest concerns, empowering employees, and pursuing continuous improvement. At The Ritz-Carlton, the role is expected to deliver the brand’s Gold Standards and contribute to a culture of gracious, thoughtful luxury service. Marriott International describes itself as an equal opportunity employer committed to welcoming all and providing access to opportunity.

Requirements

High school diploma or GED and 2 years of experience in housekeeping or a related professional area; alternatively, a 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major with no work experience required.

Responsibilities

Review staffing levels to meet guest service, operational, and financial objectives.
Obtain room-cleaning and prospective check-out or discharge lists to prepare work assignments.
Inventory stock and ensure adequate supplies.
Supervise an effective inspection program for guestrooms and public spaces.
Manage housekeeping operations to achieve or exceed budgeted goals.
Ensure employees have appropriate supplies, equipment, and uniforms.
Communicate areas needing attention to staff and follow up to confirm understanding.
Supervise daily housekeeping shift operations and ensure compliance with policies, standards, and procedures.
Participate in departmental meetings and communicate departmental goals consistently.
Train new room attendants using available on-the-job tools and provide follow-up training.
Establish and maintain open, collaborative relationships with employees.
Schedule employees according to business demands and track time and attendance.
Ensure employees understand expectations and parameters.
Administer property policies fairly and consistently and ensure disciplinary procedures and documentation follow policy.
Observe employee service behaviors and provide feedback.
Ensure employee recognition takes place on all shifts.
Solicit employee feedback, use an open-door policy, and review satisfaction results to identify and address concerns.
Participate in progressive discipline procedures.
Participate in interviewing and hiring team members with appropriate skills.
Set a positive example in guest relations.
Participate in developing and implementing corrective action plans to improve guest satisfaction.
Empower employees to provide excellent customer service.
Emphasize guest satisfaction in departmental meetings and focus on continuous improvement.
Respond to and handle guest problems and complaints.
Strive to improve service performance.