Assistant Director of Housekeeping

Marriott•New York, NY

9d•$87,000 - $108,000

About The Position

Assists in managing housekeeping functions and staff on a daily basis to ensure guest rooms, public spaces, and employee areas are clean and well maintained. Directs and works with the team to execute housekeeping operations, with a focus on guest and employee satisfaction and achieving the operating budget. Inspects areas of responsibility and follows up with plans to improve results. The role manages housekeeping operations and budgets, including staffing, room-cleaning assignments, supplies, inspections, equipment, uniforms, shift operations, policies, and communication of departmental goals. It also conducts human resources activities, including training, scheduling, time and attendance tracking, employee feedback and recognition, performance feedback, discipline, interviewing, and hiring. The position supports exceptional customer service by modeling positive guest relations, addressing complaints, empowering employees, and helping improve guest satisfaction. Marriott International describes itself as an equal opportunity employer that values associates’ diverse backgrounds and provides access to opportunity. EDITION Hotels combines boutique-hotel vision, luxury-hotel service, and Marriott International’s global reach to create a distinctive hospitality experience.

Requirements

High school diploma or GED and 2 years of experience in housekeeping or a related professional area; alternatively, a 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major, with no work experience required.

Responsibilities

Review staffing levels to meet guest-service, operational, and financial objectives.
Obtain room-cleaning and expected checkout or discharge lists to prepare work assignments.
Inventory stock and ensure adequate supplies, equipment, and uniforms for employees.
Supervise inspection programs for guestrooms and public spaces.
Manage housekeeping operations to achieve or exceed budgeted goals.
Communicate areas needing attention to staff and follow up to confirm understanding.
Supervise daily housekeeping shift operations and ensure compliance with policies, standards, and procedures.
Participate in departmental meetings and communicate departmental goals consistently.
Train new room attendants using available on-the-job training tools and provide follow-up training.
Build and maintain open, collaborative relationships with employees.
Schedule employees according to business demands and track time and attendance.
Ensure employees understand expectations and parameters; administer policies and disciplinary procedures consistently and document them according to policy.
Observe employee service behaviors and provide feedback.
Ensure employee recognition occurs across all shifts; solicit feedback and use employee satisfaction results to address concerns.
Participate in progressive discipline procedures and in interviewing and hiring qualified team members.
Set a positive example for guest relations and empower employees to provide excellent customer service.
Participate in developing and implementing corrective action plans to improve guest satisfaction.
Emphasize guest satisfaction in departmental meetings and pursue continuous service improvement.
Respond to and handle guest problems and complaints.