Assistant Director of Housekeeping

KemperSports • Streamsong, FL

4d

About The Position

The Assistant Director of Housekeeping supports the Director of Housekeeping in leading the resort’s housekeeping operations, including guest rooms, public areas, laundry, and back-of-house spaces. The role ensures high standards of cleanliness, organization, and guest satisfaction while fostering a positive and efficient team culture. The Assistant Director acts as department leader when the Director of Housekeeping is absent and may perform special projects, participate in hotel committees and task forces, and take on other assigned responsibilities.

Requirements

• Two to three full years of employment in a related position with this company or another organization.
• Thorough knowledge of the housekeeping field.
• Knowledge of hotel policies and procedures and ability to determine a course of action based on those guidelines.
• Supervision and management skills.
• Ability to compile facts and figures.
• Ability to communicate information and hotel services to management and guests.

Nice To Haves

• A second language may be required.

Responsibilities

• Supervise housekeeping team members, including interviewing, scheduling, training, developing, empowering, coaching, counseling, conducting or recommending performance and salary reviews, and recommending discipline or termination as appropriate.
• Provide a safe work environment and help attract, retain, and motivate team members.
• Oversee staffing, scheduling, and workload distribution to provide efficient coverage during peak and off-peak periods.
• Inspect guest rooms, locker rooms, and common areas to verify compliance with resort standards.
• Support budgeting, forecasting, payroll, and cost control for labor, linen, and supplies.
• Manage inventory of cleaning supplies, uniforms, and linens, including timely and cost-efficient ordering.
• Supervise and inspect daily cleaning of guest rooms, public areas, and back-of-house spaces.
• Ensure compliance with accident and loss prevention programs, LSOPs, SOPs, and health and sanitation standards and regulations.
• Respond to guest requests, concerns, and problems to support guest satisfaction.
• Refer maintenance issues to Engineering and follow up to protect hotel assets, maintain a safe environment, and improve guest satisfaction.
• Log items in Lost and Found and respond to inquiries to maintain controls and guest satisfaction.
• Implement emergency training and procedures to protect guests, staff, and company assets.
• Act as department leader when the Director of Housekeeping is absent.
• Perform assigned special projects and other responsibilities and participate in hotel committees and task forces.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed