Assistant Director of Front Office - Waldorf Astoria Chicago

Hilton • Chicago, IL

12h • $68,000 - $85,000

About The Position

Waldorf Astoria Chicago is seeking an Assistant Director of Front Office to support leadership of the hotel’s Front Office operations. The role helps deliver memorable guest experiences while supporting operational efficiency, departmental coordination, service standards, and revenue goals. The hotel is located in Chicago’s Gold Coast and has 215 rooms, more than 5,000 square feet of meeting space, and four food and beverage outlets.

Requirements

• Demonstrate hospitality, integrity, leadership, teamwork, ownership, accountability, urgency, and discipline.

Responsibilities

• Assist in directing Front Office operations, including guest service, registration, room inventory, cost control, and policy compliance.
• Support system efficiency and coordination across departments.
• Monitor guest service delivery, respond to satisfaction trends, and implement improvements to the guest experience.
• Assist with hotel marketing campaigns and upselling strategies to increase room occupancy and revenue.
• Support the integration and execution of corporate marketing programs within Front Office operations.
• Run and review daily performance reports to identify trends and inform operational decisions.
• Manage the VIP process, including reviewing reservations, fulfilling amenity orders, updating guest details, monitoring special requests, and ensuring a seamless luxury experience.
• Promote team engagement and retention through performance management, professional development, and recognition programs.

Benefits

• Discounted travel through the Go Hilton program, including 110 nights and room rates as low as $40 per night.
• Employee stock purchase program with a 15% discount on Hilton shares.
• Paid parental leave for eligible Team Members, including partners and adoptive parents.
• Caregiving concierge services.
• Crisis Concierge support.
• Free counseling and support through the Employee Assistance Program for eligible Team Members.
• Paid time off.
• Health plans, including medical, dental, and vision coverage.
• Retirement plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed