Assistant Director of Concessions - Raymond James Stadium

Legends Global•Tampa, FL

13h•Onsite

About The Position

The Assistant Director of Concessions supports the overall leadership, execution, and financial performance of all concessions operations within the venue. This role is responsible for managing day-to-day operations, driving revenue, controlling costs, and ensuring all stands deliver a consistent, high-quality guest experience. The Assistant Director works closely with Concessions Managers, Warehouse, Culinary, and Operations teams to ensure all locations are fully prepared and executed at a high level.

Requirements

Strong understanding of concessions operations and financial management.
Experience in leadership and team development.
Ability to manage inventory and control costs.
Excellent guest service skills.
Proficiency in POS systems and troubleshooting.
Ability to collaborate with cross-functional teams.

Responsibilities

Support the planning and execution of all event-day concessions operations across the venue
Ensure all stands are set, stocked, and staffed appropriately prior to gates opening
Monitor in-event performance, ensuring stands remain open and operational through peak periods and event end
Provide strong event-day leadership presence, troubleshooting issues and supporting stand teams in real time
Assist in managing Concessions Managers, Supervisors, Stand Leads, and hourly staff
Lead pre-event meetings and communicate expectations, priorities, and service standards
Coach and develop team members, building a strong bench of future leaders
Reinforce accountability and ensure consistent execution across all levels
Support revenue growth initiatives, including stand optimization, product mix, and upselling strategies
Monitor labor deployment to ensure alignment with budgets and operational needs
Partner with Warehouse and Purchasing teams to manage inventory, reduce waste, and control COGS
Assist in reviewing post-event financials, including sales, labor, and variance reporting
Collaborate with Warehouse and Culinary teams to ensure accurate ordering, stocking, and product availability
Ensure all stands meet par levels prior to events to minimize in-event call-downs
Support implementation and adherence to inventory systems and processes
Assist in resolving product shortages or operational gaps quickly and effectively
Ensure all concessions locations deliver fast, friendly, and efficient service
Support initiatives to reduce wait times and improve transaction speed
Address guest concerns and service issues promptly to maintain a positive experience
Drive consistency in presentation, cleanliness, and overall stand readiness
Partner with IT on POS functionality, troubleshooting, and staff training
Work with Maintenance and Facilities teams to ensure all stands are operational and compliant
Collaborate with Culinary on menu execution, product quality, and new offerings
Support NPO (Non-Profit Organization) groups to ensure understanding of processes and expectations