Assistant Director, MBA Enrollment Management Operations

Rice University • Houston, TX

3d • Onsite

About The Position

Rice Business is a globally recognized, top-ranked graduate business school with a full portfolio of MBA programs, including Full-Time, Professional (Weekend and Evening), Hybrid, Executive, and Online modalities. Reporting directly to the Director of Operations, the Assistant Director of MBA Enrollment Management Operations supports daily management of the admissions system, including Slate and related platforms that guide prospective students through the application journey across all program formats. As a member of the Operations team within the Recruiting and Admissions Office, the Assistant Director collaborates with Rice Business operational stakeholders and provides technical expertise to support effective technology, systems, workflows, and data throughout the admissions lifecycle. The role supports strategic priorities established by the Assistant Dean and Director of Operations to meet and exceed enrollment targets and serves as a subject matter expert in enrollment operations.

The Assistant Director supervises the MBA Admissions Ambassadors program and manages the operational aspects of the application interview process across MBA programs. The ideal candidate is detail-oriented, technically savvy, service-oriented, collaborative, resourceful, and committed to improving processes and operational efficiency. The role requires strong organizational skills, the ability to manage competing priorities and high-volume workflows, and the ability to work autonomously in a fast-paced environment.

This position is exclusively on-site at McNair Hall, with a five-day in-office schedule and standard hours of 8:30 a.m. to 5:00 p.m. Remote work may be considered on an as-needed basis after successful completion of the probationary period. The role may involve domestic and international travel as needed and professional events during evenings and weekends. Business professional attire is often required for events and external-facing interactions. The hiring range is commensurate with experience. This is an exempt salaried position and is not eligible for overtime.

Requirements

• Bachelor’s degree; no substitutions permitted for the degree requirement.
• At least 2 years of professional experience in higher education, systems management, and/or operations. Additional related education beyond the required degree may substitute for experience on an equivalent year-for-year basis.
• Strong knowledge of enrollment management systems and operations.
• Excellent interpersonal, verbal, and written communication skills.
• Excellent planning and organizational skills.
• Demonstrated creativity, problem-solving, critical-thinking, initiative, judgment, and decision-making skills.
• Ability to achieve goals through formal and informal channels while demonstrating diplomacy and tact.
• Ability to manage priorities and multiple time-sensitive projects with competing deadlines.
• Ability to provide in-person support and services on campus under the stated five-day in-office schedule.
• Availability for professional events during evenings and weekends and domestic or international travel as needed.

Nice To Haves

• Experience working in enrollment management.
• Experience working in application management operations.
• Experience working in graduate management education environments.
• Experience working with Slate or a comparable CRM system.
• Experience supervising student volunteers.

Responsibilities

• Serve as the subject matter expert for application management workflows, guiding prospective student applications from submission through final review.
• Supervise Full-Time and Working Professional MBA student ambassadors who facilitate candidate assessments.
• Manage the prospective student interview process and coordinate interview opportunities and applicant communications in collaboration with Assistant Directors.
• Oversee the incomplete application process, coordinating communications and driving applications to completion throughout the application cycle.
• Support the creation and maintenance of CRM forms associated with the application review process.
• Serve as the primary point of contact for integrated external systems and ensure external application requirements are accurately connected to prospective students’ application files.
• Support term-limited Application Readers as they review applications for completeness and conduct initial evaluations of candidate materials.
• Provide operational support during admissions committee meetings and candidate evaluation processes.
• Support internal requests for data, queries, and reports to enable effective candidate engagement throughout the application process.
• Provide operational support to strategic partners during the annual review and implementation of application updates.
• Support the annual review and optimization of application workflows and processes.
• Maintain collaborative relationships with departments throughout Rice Business and across the university.
• Recommend process improvements based on findings and operational needs.
• Produce reports throughout the recruiting cycle in close collaboration with the Director of Operations.
• Provide ad hoc support to Assistant Directors of Recruiting regarding events and communication activities.
• Continue learning about graduate management education trends and competitive market conditions and use that knowledge to support Rice Business’s position in the marketplace.
• Identify potential misalignments with Rice Business brand strategy and recommend and implement solutions to maintain brand integrity.
• Provide comprehensive operational support for recruitment and admissions activities throughout the enrollment lifecycle.
• Perform all other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager