Assistant Director, Enrollment Operations

Le Moyne College•Syracuse, NY

1d•Onsite

About The Position

The Assistant Director of Enrollment Operations is part of Le Moyne College’s Enrollment Operations team and specializes in graduate admission operations. The role works closely with the Director of Enrollment Operations and the Office of Graduate Admission to implement CRM features and support the admission review process for all graduate programs. The position oversees day-to-day graduate admission operations, including application processing, workflow and system configuration, reporting, data accuracy, user training, and technical support. It also collaborates with the undergraduate team on assigned tasks. Le Moyne College positions are based on campus to support in-person collaboration and its student-centered mission.

Requirements

Bachelor’s degree.
At least 3 years of experience in higher education, enrollment management, or admissions.
Demonstrated professional experience developing and managing Technolutions Slate or a comparable CRM system.
Proficiency in HTML and CSS.
Proficiency with Microsoft Word and Excel.
Excellent written and verbal communication skills.
Strong problem-solving and troubleshooting skills.
Ability to work independently and as part of a team in a fast-paced environment.
Availability for some weekends and evenings to help with event registration.

Nice To Haves

Experience with Ellucian Colleague.
Proficiency in SQL and/or JavaScript.

Responsibilities

Oversee and manage day-to-day graduate admission operations for all graduate programs.
Receive applications, process supporting materials, and monitor checklist completion.
Assist in developing and maintaining Slate workflows, rule automation, application status portals, decision letters, events, and forms.
Lead graduate admission cycle preparation and configure new programs, application requirements, and orientation resources.
Build enrollment reports and queries, and fulfill ad-hoc data requests for graduate admissions and campus partners.
Verify data warehouse reports, facilitate system integration, and liaise with Information Technology to ensure data accuracy.
Train Slate users on best practices and provide technical support.
Identify opportunities for enhancements within a shared instance and implement new features.
Work jointly with the undergraduate team to complete assigned tasks.
Demonstrate Le Moyne’s mission-based competencies, strengthen digital literacy, support cura personalis and cura apostolica, and maintain reliability, professionalism, and compliance with college policies and required training.
Attend required meetings and training, pursue professional development, maintain relevant skills and knowledge, and perform related duties as assigned.

Benefits

403(b) retirement contribution with a 9.5% employer match.
Tuition coverage.
Medical, dental, and vision insurance options.
Flexible Spending Accounts and partially employer-funded Health Savings Accounts.
Employer-paid Basic Life and AD&D Insurance.
Employer-paid short- and long-term disability insurance.
Supplemental Life and AD&D Insurance.
Voluntary benefits, including legal, critical illness, hospital indemnity, accident, and pet insurance.
12 paid holidays.
Generous time-off package.
35-hour work week.