Assistant Director for Student Support Services

Georgia Department of Revenue•Hinesville, GA

About The Position

The Assistant Director for Student Support Services provides leadership, oversight, and strategic direction for programs that promote student access, engagement, retention, persistence, completion, and overall success. Reporting to the Director of Career & Student Success, the position assists with managing and assessing student success initiatives and directly supervises the Coordinator of Accessibility and Retention. The Assistant Director develops, implements, and evaluates comprehensive services addressing academic, personal, and other barriers to student achievement. The role uses data-informed practices to identify needs, coordinate interventions, monitor outcomes, and improve programs. It works closely with Academic Affairs, Student Affairs, community partners, and external agencies to connect students with resources and support. The position also supports strategic planning, staff development, accessibility and accommodation services, program assessment, reporting, and compliance with applicable institutional, state, federal, and accreditation requirements. The position requires a bachelor’s degree in a related field and two years of progressively responsible related experience; related experience may substitute for education on a year-for-year basis. Salary is commensurate with education, qualifications, and work experience. The position is contingent upon funding and allocation, and candidates must pass a criminal background check. Applications are accepted until the position is filled.

Requirements

Bachelor’s degree in Education, Counseling, Student Affairs, Human Services, Social Work, Psychology, Higher Education Administration, or a related field.
Two years of progressively responsible experience in student services, accessibility services, advising, retention, case management, student success programs, or a related area.
Related experience may substitute for education on a year-for-year basis.
Knowledge of student success, retention, persistence, engagement, and completion strategies.
Knowledge of accessibility services, accommodation processes, and applicable federal regulations.
Knowledge of student development theory and best practices in student support services.
Demonstrated supervisory and leadership skills.
Ability to analyze data, identify trends, and develop evidence-based recommendations.
Ability to plan, implement, assess, and improve programs and services.
Strong coaching, mentoring, case management, and student advocacy skills.
Ability to coordinate multiple initiatives and manage projects effectively.
Skill using student information systems, case management systems, databases, and related software applications.
Excellent oral, written, and interpersonal communication skills.
Strong customer service and relationship-building skills.
Critical thinking, problem-solving, and decision-making abilities.
Ability to collaborate with diverse student populations, faculty, staff, and external partners.
Ability to maintain confidentiality and exercise sound professional judgment.
Candidates must pass a criminal background check.

Responsibilities

Provide leadership and administrative oversight for Student Support Services programs, initiatives, and activities that support student success, retention, persistence, and completion.
Supervise, train, evaluate, and guide the Coordinator of Accessibility and Retention and other assigned staff.
Oversee accessibility and accommodation services and ensure compliance with applicable regulations and policies.
Assist the Director of Career & Student Success with developing and implementing strategic initiatives supporting engagement, retention, and academic achievement.
Develop, implement, and evaluate student support programs and intervention strategies.
Build and maintain collaborative relationships with faculty, staff, community agencies, and external partners to address barriers to student success.
Monitor student attendance, academic performance, engagement, and progression using institutional data systems and student success technologies.
Coordinate proactive outreach and intervention plans for students identified as academically at risk or experiencing personal challenges affecting academic progress.
Participate in institutional retention, early alert, case management, and student success teams.
Collect, analyze, and interpret retention, persistence, accessibility, and student success data to assess program effectiveness and recommend improvements.
Coordinate and facilitate workshops, training sessions, orientations, and educational programs that support student development and success.
Develop policies, procedures, and operational guidelines related to student support services and accessibility programs.
Assist with budget planning, grant activities, program reporting, and resource allocation for student success initiatives.
Guide and train faculty and staff on student support resources, accommodation processes, referral protocols, and retention best practices.
Conduct needs assessments and evaluate service delivery to identify opportunities to improve and expand support initiatives.
Prepare reports, presentations, assessment findings, and recommendations for institutional leadership.
Ensure compliance with institutional, state, federal, and accreditation requirements related to student support services and accessibility.
Perform other duties as assigned.