Assistant Director of Student Services

Florida Atlantic University•Boca Raton, FL

1d•Onsite

About The Position

The Schmidt College of Medicine at Florida Atlantic University is seeking an Assistant Director of Student Services in Boca Raton, Florida. The Assistant Director manages a diverse portfolio of complex student programs, projects, and events, setting priorities, coordinating resources, and ensuring timely execution of initiatives that enhance student engagement, support student success, and enrich the medical student experience. The position serves as the Director's designee in their absence and supports departmental and university goals through planning, communication, program administration, and relationship-building with students, faculty, alumni, and community partners. The role supports the administration, implementation, assessment, and continuous improvement of student affairs programs; coordinates College of Medicine student events; develops student communications; supports alumni engagement; advises student organizations; coordinates student research initiatives and merchandise; and builds community partnerships. It also provides backup support for residency application services and maintains confidentiality in student and Office of Student Affairs matters.

Requirements

Master's degree from an accredited institution in an appropriate area of specialization and two years of appropriate experience; or a bachelor's degree from an accredited institution in an appropriate area of specialization and four years of appropriate experience.
Progressively responsible senior-level administrative, operational, management, or related professional experience.
Ability to work collaboratively with all levels of faculty, staff, and students.
Exceptional verbal and written communication skills.
Proficiency in Microsoft Office programs, such as Word, Outlook, PowerPoint, and Excel.
Exceptional customer service, organizational, and time management skills.

Nice To Haves

Master's degree and three years of experience.
Experience in a higher education institution, medical school, or hospital.

Responsibilities

Assist student affairs leaders and faculty with administration, implementation, assessment, and improvement of student programs, including Career Advising, Parliament Learning Communities, the M1/M2 Shadowing Program, Gold Humanism Honor Society, and Schwartz Rounds.
Manage shadowing program operations, including participant assignments, experience tracking, feedback collection, and evaluation.
Provide administrative and operational support for the Gold Humanism Honor Society and related student initiatives, and support other Office of Student Affairs programs as assigned.
Support the administration, tracking, documentation, and secure record management of student cases in Maxient.
Plan, coordinate, and execute College of Medicine student programs, ceremonies, and special events, including orientations, White Coat Ceremony, research events, honor society inductions, Match Day, Commencement, recognition events, and community engagement events.
Oversee event timelines, agendas, programs, speakers, communications, scripting, logistics, vendors, and event operations.
Collaborate with Communications, Educational Affairs, Development, faculty, alumni, students, and external partners to execute events; assist with donor-funded student programs and events.
Develop and maintain Office of Student Affairs communications, including website and social media content, marketing materials, event promotion, student messaging, and engagement strategies, in coordination with the Communications Department.
Help develop, implement, expand, and promote College of Medicine alumni mentoring, networking, and engagement programs; liaise among alumni, students, faculty, and institutional partners.
Advise class councils, student interest groups, and student organizations in accordance with university policies and procedures, and support their operations, planning, and activities.
Collaborate with the College of Medicine Research Department and Research Director on Medical Student Research Day, research symposia, and other student research initiatives.
Coordinate student apparel, promotional items, and merchandise orders.
Liaise with Career Advisors, student leaders, affiliate faculty, community physicians, clinical partners, and other stakeholders to support student development, experiential learning, and community engagement.
Collaborate with the Community Engagement Office on student-led projects, service activities, and community partnerships.
Provide backup support for VSLO, Alumni Credentialing Support, ERAS, and other residency application services, including verifying academic standing and data, collecting and reviewing documentation, and maintaining confidentiality.
Serve as the Director's designee in their absence.

Benefits

Medical insurance, including PPO/HMO plans.
Dental insurance.
Vision insurance.
Life insurance.
Flexible Spending plans.
Employee Assistance Program.
State retirement options, including tax-deferred annuities and Roth 403(b) plans.
Public Service Loan Forgiveness program for state employees.
Sick Leave Pool Program.
Vacation and sick leave for eligible employees, one personal day, nine paid holidays, and paid winter break at the President's discretion.
Paid Community Engagement Volunteer Service Day.
Employee Educational Scholarship Program tuition assistance after six months of full-time employment for eligible staff and faculty; may extend to spouses and dependent children of in-unit faculty, subject to eligibility rules.