Director of Student Services

Georgia Department of Revenue•LaGrange, GA

4d•$60,000 - $65,000

About The Position

The Director of Student Services provides college-wide leadership for student conduct, behavioral intervention and student-care coordination, Accessibility Services, and Special Populations. The Director serves as the college's principal student conduct administrator and may act as the President's designee when formally authorized. The role promotes a student-centered learning environment by balancing accountability, due process, and timely support. The position supervises Accessibility Services and Special Populations personnel, oversees student grievance and conflict-resolution processes, and provides operational leadership for KnightCARE, the college's Behavioral Intervention Team. It also supports policy development, training, compliance, assessment, and administration. The work is performed in a professional office environment and includes travel to campuses within the seven-county service delivery area; some overnight travel may be required. The position is full-time, Monday through Friday, and requires some evening work. The position location will be determined upon candidate selection.

Requirements

Bachelor’s degree from an accredited college or university.
Five years of experience in management or the defined departmental area.
Knowledge of best practices, rules, and testing needs.
Leadership skills.
Ability to break larger tasks into manageable smaller tasks.
Oral and written communication skills.
Skill in operating computers and job-related software programs.
Accurate recordkeeping skills.
Organizational skills.
Interpersonal skills and ability to deal with the public.
Decision-making and problem-solving skills.
Ability to meet the physical demands of the role, including occasionally standing, walking, sitting, handling objects or controls, reaching, climbing stairs, talking, hearing, and lifting or moving office products and supplies up to 25 pounds.
Availability to work Monday through Friday, including some evenings.
Ability to travel to other campuses within the seven-county service delivery area; some overnight travel may be required.

Nice To Haves

Master’s degree.
Seven or more years of progressively responsible student affairs experience in a community college, technical college, or multi-campus environment.
Demonstrated experience interpreting and applying policy, maintaining confidential records, documenting decisions, and managing sensitive or high-risk situations.
Direct experience working on a Behavioral Intervention Team and using NaBITA rubrics and suicide-prevention intake assessment tools.
Experience using Maxient or a comparable student conduct and case-management platform.
Direct experience as a student conduct decision-maker managing interim measures, hearings, sanctions, and appeals.
Experience leading a team.
Experience with Title IX, grievance administration, or civil rights compliance.
Strong computer, communication, organizational, and interpersonal skills.

Responsibilities

Receive, review, and triage reports of alleged student misconduct across classroom, campus, online, clinical, and college-sponsored activities.
Conduct prompt and impartial preliminary inquiries and administrative investigations; provide notice, meet with involved students, gather and assess information, and document findings.
Determine responsibility and assign authorized educational or disciplinary sanctions under applicable procedures, or refer and recommend matters to the designated hearing body when required.
Evaluate and implement interim measures when policy standards are satisfied.
Coordinate academic-misconduct matters with Academic Affairs and distinguish disciplinary decisions from academic grading decisions.
Prepare written outcomes, monitor sanction completion, address noncompliance, and maintain accurate disciplinary records in the case-management system.
Support student hearings and appeals, including recruiting and training Hearing Committee members, scheduling hearings, and editing hearing scripts.
Serve as the backup Title IX Coordinator and attend required annual training.
Supervise Accessibility Services and Special Populations personnel and establish service standards, workload expectations, campus coverage, professional development, and performance goals.
Ensure timely and consistent intake, documentation review, accommodation coordination, communication, and referral services across campuses and instructional modalities.
Support the designated ADA/Section 504 Coordinator and qualified Accessibility Services professionals while preserving their responsibility for individualized accommodation decisions and confidential disability records.
Develop outreach and persistence strategies for eligible special populations, including students pursuing nontraditional fields and students facing educational or economic barriers.
Coordinate faculty and staff education on accommodations, accessible practices, referral procedures, and student resources.
Build warm-handoff protocols with Advising, Financial Aid, Career Services, WIOA, Veterans Services, and community partners.
Administer assigned student grievance, complaint, and concern-resolution processes in accordance with college and TCSG procedures.
Explain processes, rights, responsibilities, resources, and next steps to students without advocating for either party.
Identify recurring issues and recommend policy, communication, training, or service changes to reduce complaints and student friction.
Coordinate informal resolution, facilitated dialogue, conflict coaching, and other educational interventions when appropriate.
Provide operational leadership for KnightCARE; review care reports, coordinate NaBITA risk and needs assessments, assign follow-up responsibilities, and ensure timely resource connections.
Develop individualized response and continuity plans with appropriate college and community partners.
Review and recommend revisions to the Student Code of Conduct, disciplinary and grievance procedures, forms, sanctioning guidance, and related communications.
Recruit, train, and support hearing-body members and conduct administrators on due process, impartiality, confidentiality, documentation, and educational sanctioning.
Provide recurring training on conduct reporting, classroom disruption, de-escalation, care referrals, disability access, and available support services.
Maintain professional knowledge through relevant TCSG training and associations focused on student conduct, behavioral intervention, accessibility, and student affairs.
Develop dashboards and reports on case volume, resolution time, sanctions, recurrence, care follow-up, accommodation timeliness, special-population engagement, and student satisfaction.
Manage assigned budgets, contracts, records, technology, and resources in accordance with college requirements.
Perform other duties consistent with the position's scope as assigned.
Travel to other campuses within the seven-county service delivery area; some overnight travel may be required for meetings and training.