Director of Student Support Services

Heartshare Human Services Of New York•Brooklyn, NY

About The Position

The Director of Student Support Services provides leadership support to Related Service Providers, Behavior Support Staff, and Education Coordinators under the direction of the SVP of Education Services. The Director develops school service assignments and strategic plans focused on improving student outcomes and delivering high-quality instruction. The role oversees related services and staff, develops professional learning, manages performance and administrative functions, collaborates with internal and external partners, and ensures service delivery and documentation meet quality, legal, and regulatory standards.

Requirements

Master's degree in a related services field or special education.
Certification in special education or a related field.
At least 5 years of experience providing services in special education or a related field.
At least 3 years of experience providing leadership and supervision in special education or a related field.
Demonstrated knowledge of special education regulations and best practices.
Experience in special education administration and supervision.
Certification in supervision or administration.

Responsibilities

Manage related services, including interviewing, training, and overseeing staff to maintain work quality, productivity, and effectiveness, while focusing on staff retention.
Lead and oversee services provided by speech/language pathologists, occupational therapists, physical therapists, education coordinators, behavior support staff, school psychologists, BCBAs, and music therapists.
Develop proposals for providing related services in community organizations and guide the Early Childhood Department in implementing these services in the Education department.
Establish and manage partnerships with universities and colleges for graduate student placements in speech-language pathology, occupational therapy, and physical therapy, including agreements with HeartShare, external agencies, and other organizations.
Develop a yearly professional development plan for related services staff, tailored to each discipline and aligned with comprehensive related services, NYC standards-based curriculum, and system-wide initiatives; plan and lead contractual full-day professional development and Professional Learning Committee meetings.
Oversee employee performance management and administrative functions, including daily attendance approvals and leaves of absence in conjunction with HR; make discipline and dismissal recommendations to the VP of Education; and complete performance observations and evaluations according to guidelines.
Manage contractors, including timesheets and service agreements.
Collaborate with families, Human Resources, Fiscal, community-based organizations, directors, education coordinators, teachers, support service providers, and related service providers.
Develop and enforce company policies and procedures for service delivery that meet legal and industry requirements.
Implement and monitor quality control and quality assurance processes; address non-compliance promptly and ensure services and educational practices meet established standards and legal requirements.
Maintain accurate, accessible records of service activities, service reports, and compliance documentation for audits.
Review and analyze service performance metrics to monitor compliance with established standards and regulatory requirements.
Verify that reports align with IEP objectives and include detailed, objective student performance data; confirm required sections are complete and information is clear, accurate, and aligned with assessment criteria.
Provide staff feedback on report content and format to improve clarity and compliance.
Perform other job-related duties consistent with the position's scope and responsibilities and applicable laws, regulations, and organizational policies.