Director of Student Support

Tri-County Technical College•Pendleton, SC

22h

About The Position

The Director of Student Support plans, directs, and manages comprehensive student services programs that support student success, development, and well-being. The position provides strategic leadership, program development, compliance, evaluation, and supervision of multiple student support functions through subordinate managers in a multi-campus environment. The Director works closely with the Dean of Students on complex projects, tasks, and issues and may occasionally represent the Dean on committees and boards. The role ensures alignment with institutional goals and compliance with applicable policies, laws, and regulations. The Director oversees Wellness Programs and Accessibility Resource Programs, directs and assesses managerial staff, supervises full-time program managers directly and full-time coordinators and part-time staff indirectly, manages budgets and resources, and conducts regular case file reviews. The role also supports Student Development programs and participates in professional development.

Requirements

Bachelor's degree.
Experience in student services programs.
Strong organizational skills.
Excellent oral and written communication skills.
Ability to work in a team with people from different backgrounds and perspectives and relate well to students and faculty in varied settings.
Ability to manage personnel and resources effectively.
Ability to work independently without close supervision.
Good judgment and effective critical-thinking and communication skills.
Ability to maintain appropriate confidentiality.

Nice To Haves

Master’s degree in a related field.
Experience in a helping profession or organization working with individuals in need.
Previous leadership and case management experience.
Initiative and exceptional organizational and management skills.
Interpersonal and communication skills suited to a team-oriented office and interactions with people from the College, businesses, schools, and community agencies.
Ability to handle tight or shifting deadlines, multiple priorities, and stressful conditions professionally and effectively.
Ability to work periodic overtime or complete special assignments before or after normal working hours.
Ability to work under pressure and manage multiple priorities.
Willingness and ability to travel to satellite campuses or other locations as needed.
Effective use of computer equipment and software to access the student information system, perform word processing, and develop presentation materials.

Responsibilities

Lead the planning, development, implementation, and evaluation of student support programs and services.
Establish and oversee long-range goals, objectives, and strategic initiatives.
Develop, implement, and monitor policies and procedures aligned with institutional guidelines.
Use data-driven decision-making to evaluate program effectiveness and improve outcomes.
Manage centralized referral and case management systems to support student needs and track progress.
Serve as the escalation point for complex and critical student issues.
Ensure programs and funding comply with legal, ethical, institutional, state, and federal guidelines.
Interpret and apply laws, rules, and policies governing student services operations.
Develop program improvements to better serve students and advance department and College objectives.
Develop and manage budgets and allocate resources.
Collect and analyze data to guide program evaluation and planning.
Participate in College initiatives and projects supporting Student Development and Student Support, and advocate for student success.
Identify and coordinate community partner outreach and resource networks that augment accessibility and wellness services.
Collaborate with College leaders to investigate and resolve student issues.
Coordinate with CCE and community campuses to facilitate a campus resource framework for students needing resources or referrals.
Serve on the TCTC Leadership Team.
Oversee and manage Wellness Programs and Accessibility Resource Programs.
Direct and assess managerial staff in their assigned areas.
Directly supervise full-time program managers and indirectly supervise full-time coordinators and part-time staff.
Manage operational budgets and resource allocation.
Conduct regular case file reviews for employees.
Participate in professional development through the College, the State Tech System, and regional organizations as appropriate.
Support overall Student Development programs and perform other duties as assigned.

Benefits

Health, dental, vision, long-term disability, and life insurance for the employee, spouse, and children.
Basic life insurance and optional supplemental life insurance for the employee, spouse, and children.
15 days of annual (vacation) leave per year.
15 days of sick leave per year.
13 paid holidays.
Paid parental leave.
State Retirement Plan and Deferred Compensation Programs, including a 401k with employer contributions.
Professional development opportunities, including team bonding activities and events and professional training programs.
Employee Assistance Program offering counseling and support services.
Flexible work schedules, 37.5-hour workweeks, and abbreviated Fridays.