Director of Student Athlete Support Services

Gardner Webb University•Boiling Springs, NC

5d•Onsite

About The Position

The Director of Student-Athlete Support Services oversees comprehensive support services that promote student-athletes’ academic success, personal development, well-being, retention, and overall success. Reporting to the Senior Associate AD / SWA, the Director serves on the athletics leadership team and collaborates with coaches, academic staff, campus partners, and other stakeholders to help student-athletes thrive academically, personally, and athletically. The position is responsible for adhering to NCAA progress-toward-degree requirements and academic requirements in Bylaw 14 of the NCAA Manual.

Requirements

Bachelor’s degree.
Excellent computer proficiency, including Microsoft Word, Excel, and Outlook.
Excellent written, verbal, organizational, and interpersonal communication skills.
Ability to manage multiple priorities and work effectively in a fast-paced environment.
Demonstrated commitment to student-athlete development and academic success.
Experience with NCAA academic requirements.

Nice To Haves

One to three years of experience in a related field is strongly preferred.
Previous experience working in a Division I collegiate athletic department or athletic academic support environment.
Familiarity with NCAA eligibility and progress-toward-degree requirements.
Experience working with academic advising or student-athlete management systems.
Experience supporting students from diverse backgrounds and/or students who are academically at risk.
Experience developing academic success programming, workshops, or student development initiatives.

Responsibilities

Provide individualized academic support, including academic planning, course selection, degree progress, and graduation planning.
Monitor academic performance, attendance, academic standing, and NCAA progress-toward-degree requirements.
Assist with monitoring eligibility and progress-toward-degree requirements in collaboration with compliance and academic services staff.
Assist with transfer credit evaluations for prospective student-athletes.
Develop individualized academic success plans for student-athletes who are academically at risk or experiencing academic challenges.
Meet regularly with student-athletes to assess academic progress, identify barriers, establish goals, and connect them with appropriate resources.
Collaborate with coaches and athletics staff regarding academic progress while maintaining appropriate confidentiality.
Coordinate academic support services with the Division of Student Success, including tutoring, study hall, learning strategies, time management, organization, and test preparation.
Track and maintain accurate records of academic advising, student-athlete progress, degree completion, and academic support interventions.
Communicate with academic units, faculty, advisors, learning specialists, and other university resources to advocate for student-athlete success.
Assist student-athletes with course registration, schedule planning, major exploration, academic transitions, and graduation preparation.
Participate in departmental meetings, professional development, student-athlete programming, and special projects.
Maintain current knowledge of NCAA, Big South Conference, and Gardner-Webb University academic policies and procedures.
Contribute to a positive, inclusive, and student-centered athletics department culture.
Perform other duties as assigned.