Assistant Department Manager

Comme des Garcons•Los Angeles, CA

11d•$20 - $22

About The Position

The Assistant Department Manager is responsible for managing the relevant department zones at Dover Street Market Los Angeles when the Department Manager is absent. The role requires a highly professional, calm, and detail-focused management style, setting standards across the floor and supporting the smooth operation of the store. The position combines customer service and sales leadership, staff development and coordination, daily operational oversight, stock control, and financial reporting. The Assistant Department Manager helps establish and achieve sales targets, maintain store standards and presentation, support the floor team, and ensure accurate procedures and reporting.

Requirements

At least 3 years of retail sales experience and expertise in a luxury business.
Specific understanding of the Comme des Garçons Fashion House, its aesthetic, consumers, and sub-brands.
Self-starter with a highly professional attitude and the ability to communicate with staff and clientele at all levels.
Ability to mentor and encourage junior staff, including demonstrating sales conversion.
Energetic, self-motivated, self-organized, structured, approachable, and flexible.
Willingness to work hard and do what is required to move the business forward.
Ability to manage multiple tasks, meet deadlines, prioritize, and manage time effectively.

Nice To Haves

Previous experience selling Comme des Garçons brands.
Specific understanding of all collections and stock availability at Dover Street Market.
A client book of potential new business for DSMLA and existing clientele.
Attendance and contribution to relevant training, such as clienteling and sales development.
Language skills.
Knowledge of Retail Pro.

Responsibilities

Maintain professional standards, culture, and adherence to store procedures across the floor zone.
Ensure high levels of customer service, add customers to the DSM Database, and maintain a customer book of relevant floor customers.
Achieve monthly and seasonal sales targets with the team; personally sell, direct, and drive sales.
Ensure adequate floor staffing and support the growth, development, and training of the floor team.
Work with Store Management on weekly staff rota feedback and staff allocation for operational efficiency.
When the Floor Manager is absent, oversee store and floor-zone opening and closing with Store Management.
Attend daily meetings and communicate targets and objectives for the day; when the Floor Manager is absent, chair daily floor-zone meetings.
Ensure floor staff use Retail Pro accurately and replenish supplies such as bags, tissue paper, and VAT forms.
Oversee daily till cashing-up.
Ensure systems, fixtures, fittings, and furniture are maintained; report problems, maintain cleanliness, and proactively uphold statutory health and safety regulations.
Coordinate with Merchandising and Store Management on stock movement, incoming shipment receipt and checking, ticketing, outbound stock records, miscellaneous sales records, and daily replenishment.
Review merchandise and stock levels, recommend actions or reorders, minimize shrinkage, report losses immediately to Store Management and the Head of Security, and conduct quarterly floor stock checks.
Establish monthly and weekly targets with Store Management for floor zones, departments, and individuals.
Meet regularly with Store Management to review departmental performance and submit end-of-day and end-of-season reports.
Set the standard for seamless store operations, customer service, floor presentation, and achievement of financial targets.
Support a well-organized and motivated floor team and achievement of floor sales targets and service standards.