Assistant Department Manager (Wood)

Floor & Decor • Des Moines, IA

9d

About The Position

The Assistant Department Manager (Wood) trains and develops Product Sales Specialists and ensures customers have a positive shopping experience through exceptional customer service and product information. The role provides direction to department associates, supports sales and merchandising, and helps maintain accurate product presentation, pricing, inventory, and organization. It also includes assisting customers with product selections and transactions, presenting how-to classes, and completing required product and equipment certifications.

The position is frequently performed in a warehouse environment with moving vehicles and moderate-to-noisy conditions. Physical duties include lifting, carrying, pushing, pulling, or moving objects with varying levels of force; handling items; standing, walking, reaching, climbing or balancing, and stooping, kneeling, crouching, or crawling.

Requirements

• High school diploma or GED.
• One year of customer service or sales experience, or an equivalent combination of education and experience sufficient to perform the essential job functions, as determined by the company.
• Excellent verbal and written communication skills.
• Ability to multitask and work in a fast-paced environment.
• Ability to meet the described physical demands, including lifting or moving objects and performing the listed standing, walking, reaching, climbing, balancing, and other physical activities.

Responsibilities

• Act and work in a manner consistent with the company's core values.
• Follow the company's safe lifting practices and standard operating procedures.
• Drive and teach the company's retail philosophy, including People, Position, Product, Presentation, Price, Promotion, and Purchasing.
• Direct Product Sales Specialists to ensure attentive and accurate customer service.
• Complete all product specialist certification courses.
• Demonstrate a thorough understanding of merchandise and installation.
• Ensure the department's merchandising, pricing, and organization.
• Communicate standard operating procedure directions and changes to associates in a timely manner.
• Complete Industrial Truck (forklift) proficiency testing and certification.
• Communicate inventory needs to management.
• Direct and assist with processing merchandise to the showroom floor.
• Validate product placement and pricing within the department.
• Greet customers helpfully and courteously and assist with product questions and selections.
• Process customer purchases at checkout using the point-of-sale (POS) system.
• Process customer refunds and exchanges according to established guidelines.
• Present how-to classes to customers.
• Follow established cash, check, and charge-card acceptance procedures.
• Answer the telephone according to accepted guidelines.
• Stock and tag merchandise displays as required.
• Create price tags and merchandise signs.

Benefits

• Bonus opportunities and career advancement opportunities at every level.
• 401(k) with company match.
• Employee Stock Purchase Plan.
• Referral Bonus Program.
• Medical, dental, vision, life, and other insurance plans, subject to eligibility criteria.
• Paid vacation and sick time for eligible associates.
• Paid holidays and a personal holiday.
• Paid Volunteer Time Off starting on Day 1.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED