Assistant Department Manager (Wood)

Floor & Decor • Fort Myers, FL

8d

About The Position

The Assistant Department Manager (Wood) is responsible for training and developing Product Sales Specialists and ensuring customers receive exceptional service and product information for a positive shopping experience. The role provides direction to product sales specialists, oversees the department’s merchandising, pricing, organization, inventory needs, merchandise processing, and product placement, and assists customers with purchases and service transactions. The position also requires completing product specialist courses and forklift proficiency testing and certification.

Requirements

• High school diploma or GED.
• One year of customer service or sales experience, or an equivalent combination of education and experience sufficient to perform the essential functions, as determined by the company.
• Excellent verbal and written communication skills.
• Ability to multitask and work in a fast-paced environment.

Responsibilities

• Act in a manner consistent with the company’s core values and demonstrate understanding of safe-lifting practices and standard operating procedures.
• Drive and teach the company’s retail philosophy, including the basic P’s: People, Position, Product, Presentation, Price, Promotion, and Purchasing.
• Provide direction to product sales specialists to ensure attentive and accurate customer service.
• Complete product specialist certification courses.
• Demonstrate understanding of merchandise and installation.
• Ensure the department’s merchandising, pricing, and organization.
• Communicate standard operating procedure directions and changes to associates in a timely manner.
• Complete Industrial Truck (forklift) proficiency testing and certification.
• Communicate inventory needs to management.
• Direct and assist with processing merchandise to the showroom floor.
• Validate product placement and pricing in the department.
• Greet customers helpfully and courteously; answer product questions and assist with selections.
• Process customer checkouts using the point-of-sale system and handle refunds and exchanges according to established guidelines.
• Present how-to classes to customers.
• Follow established cash, check, and charge-card acceptance procedures.
• Answer the telephone according to accepted guidelines.
• Stock and tag merchandise displays and create price tags and merchandise signs.

Benefits

• Bonus opportunities and career advancement opportunities at every level.
• 401(k) with company match.
• Employee Stock Purchase Plan.
• Referral Bonus Program.
• Medical, dental, vision, life, and other insurance plans, subject to eligibility criteria.
• Paid vacation and sick time for eligible associates.
• Paid holidays and a personal holiday.
• Paid Volunteer Time Off starting on Day 1.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED