Assistant Department Manager (Wood)

Floor & Decor • Des Moines, IA

8d

About The Position

The Assistant Department Manager (Wood) is responsible for training and developing Product Sales Specialists and helping ensure customers have a positive shopping experience through exceptional customer service and product information. The role provides direction to department associates, supports merchandising and inventory activities, and assists customers with product selection, purchases, and services.

The position requires compliance with company values, safe-lifting practices, and operating procedures. It includes completing product specialist courses and forklift proficiency testing and certification. Work takes place frequently in a warehouse environment with moving vehicles and moderate-to-noisy conditions.

Requirements

• High school diploma or GED.
• One year of customer service or sales experience, or an equivalent combination of education and experience sufficient to perform the essential functions, as determined by the company.
• Excellent verbal and written communication skills.
• Ability to multitask and work in a fast-paced environment.
• Ability to exert 30–60 pounds of force occasionally, 20–30 pounds frequently, and up to 20 pounds constantly to move objects.
• Ability to frequently stand, walk, reach, climb or balance, and stoop, kneel, crouch, or crawl; frequent use of hands and fingers to handle or feel.

Responsibilities

• Train and develop Product Sales Specialists.
• Provide direction to Product Sales Specialists to ensure attentive and accurate customer service.
• Demonstrate and teach the company’s retail philosophy, including the basic P’s of retail.
• Complete all product specialist certification courses.
• Maintain a thorough understanding of merchandise and installation.
• Ensure the department’s merchandising, pricing, and organization.
• Communicate standard operating procedure direction and changes to associates in a timely manner.
• Complete Industrial Truck (forklift) proficiency testing and certification.
• Communicate inventory needs to management.
• Direct and assist with processing merchandise to the showroom floor.
• Validate product placement and pricing within the department.
• Greet customers courteously and helpfully; assist with product questions and selections.
• Process checkouts using the point-of-sale system, and process refunds and exchanges according to established guidelines.
• Present how-to classes to customers.
• Follow established cash, check, and charge-card acceptance procedures.
• Answer the telephone according to accepted guidelines.
• Stock and tag merchandise displays as required; create price tags and merchandise signs.
• Work consistently with company core values and safe-lifting standard operating procedures.

Benefits

• Bonus opportunities and career advancement opportunities at every level.
• 401(k) with company match.
• Employee Stock Purchase Plan.
• Referral Bonus Program.
• Medical, dental, vision, life, and other insurance plans, subject to eligibility criteria.
• Paid vacation and sick time for eligible associates.
• Paid holidays plus a personal holiday.
• Paid Volunteer Time Off starting on Day 1.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED