Assistant Department Manager (Wood)

Floor & Decor • Totowa, NJ

11d

About The Position

The Assistant Department Manager (Wood) trains and develops Product Sales Specialists and helps ensure customers have a positive shopping experience through exceptional customer service and product information. The role supports department operations, including merchandising, pricing, inventory processing, and communication of standard operating procedures. It also assists customers with product questions and selections and handles point-of-sale transactions, refunds, and exchanges.

Requirements

• High school diploma or GED.
• One year of customer service or sales experience, or an equivalent combination of education and experience sufficient to perform the essential job functions, as determined by the company.
• Excellent verbal and written communication skills.
• Ability to multitask and work in a fast-paced environment.
• Ability to exert 30–60 pounds of force occasionally, 20–30 pounds frequently, and up to 20 pounds constantly to lift, carry, push, pull, or otherwise move objects.
• Ability to handle or feel objects with the hands and fingers; frequently stand, walk, reach, climb or balance, and stoop, kneel, crouch, or crawl.

Responsibilities

• Act and work in a manner consistent with the company’s core values.
• Follow and demonstrate the company’s safe lifting practices and standard operating procedures.
• Understand and teach the company’s retail philosophy, including the basic P’s: People, Position, Product, Presentation, Price, Promotion, and Purchasing.
• Provide direction to Product Sales Specialists to ensure attentive and accurate customer service.
• Complete product specialist certification courses.
• Understand merchandise and installation.
• Maintain the department’s merchandising, pricing, and organization.
• Communicate standard operating procedure directions and changes to associates in a timely manner.
• Complete Industrial Truck (forklift) proficiency testing and certification.
• Communicate inventory needs to management.
• Direct and assist with processing merchandise to the showroom floor.
• Validate product placement and pricing within the department.
• Greet customers helpfully and courteously and assist them with product questions and selections.
• Process customer purchases at checkout using the point-of-sale system.
• Process customer refunds and exchanges according to established guidelines.
• Present how-to classes to customers.
• Follow cash, check, and charge card acceptance procedures.
• Answer the telephone according to accepted guidelines.
• Stock and tag merchandise displays as required.
• Create price tags and merchandise signs.

Benefits

• Bonus opportunities and career advancement opportunities at every level.
• 401(k) with company match.
• Employee Stock Purchase Plan.
• Referral Bonus Program.
• Medical, dental, vision, life, and other insurance plans, subject to eligibility criteria.
• Paid vacation and sick time for eligible associates.
• Paid holidays and a personal holiday.
• Paid Volunteer Time Off starting on Day 1.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED