Assistant Department Manager (Tile)

Floor & Decor • Springfield Twp., PA

11d

About The Position

The Assistant Department Manager (Tile) trains and develops Product Sales Specialists and helps ensure customers have a positive shopping experience through exceptional service and product information. The role provides direction to product sales specialists, supports department merchandising and operations, and assists customers throughout their shopping and checkout experience.

The position requires working in a warehouse environment where moving vehicles are present and noise levels are typically moderate to noisy. Physical activities include lifting and moving objects, handling items, standing, walking, reaching, climbing or balancing, and stooping, kneeling, crouching or crawling.

Requirements

• High school diploma or GED.
• One year of customer service or sales experience, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company.
• Excellent verbal and written communication skills.
• Ability to multitask and work in a fast-paced environment.

Responsibilities

• Act and work in a manner consistent with the company’s core values.
• Follow the company’s safe lifting practices and standard operating procedures.
• Understand and teach the company’s retail philosophy, including People, Position, Product, Presentation, Price, Promotion, and Purchasing.
• Provide direction to Product Sales Specialists to ensure attentive and accurate customer service.
• Complete all product specialist certification courses.
• Maintain a thorough understanding of merchandise and installation.
• Ensure the department’s merchandising, pricing, and organization.
• Communicate standard operating procedure directions and changes to associates in a timely manner.
• Complete Industrial Truck (forklift) proficiency testing and certification.
• Communicate inventory needs to management.
• Direct and assist with processing merchandise to the showroom floor.
• Validate product placement and pricing within the department.
• Greet customers helpfully and courteously.
• Assist customers with product questions and selections.
• Process customer transactions at checkout using the point of sale (POS) system.
• Process customer refunds and exchanges according to established guidelines.
• Present how-to classes to customers.
• Follow established cash, check, and charge card acceptance procedures.
• Answer the telephone according to accepted guidelines.
• Stock and tag merchandise displays as required.
• Create price tags and merchandise signs.

Benefits

• Bonus opportunities and career advancement opportunities at every level.
• 401(k) with company match.
• Employee Stock Purchase Plan.
• Referral Bonus Program.
• Medical, dental, vision, life, and other insurance plans, subject to eligibility criteria.
• Paid vacation and sick time for eligible associates.
• Paid holidays and a personal holiday.
• Paid Volunteer Time Off starting on Day 1.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED