About The Position

The Assistant Deli Manager assists customers with their shopping experience by leading the Deli team to support company growth and deliver the product and service customers expect. The position formally reports to the Deli Manager and is non-exempt. In the Deli Manager’s absence, the Assistant Deli Manager directly supervises the deli team and helps maintain effective operations, positive teamwork, customer service, product quality, inventory control, and department standards.

Requirements

  • Obtain a food handling permit within the first 14 days of employment.
  • At least 6 months of previous experience in a deli, bakery, restaurant, or food service operations position.
  • Complete ongoing training and development listed on the Cosentino’s Learning Plan.
  • High school diploma or equivalent.
  • Demonstrate strong verbal and interpersonal skills for positive customer and peer interactions.
  • Demonstrate basic math and reading skills required for the position.
  • Ability to safely and competently operate, clean, and maintain department equipment.

Responsibilities

  • In the Deli Manager’s absence, directly supervise deli team activities in an effective, motivating, and respectful manner.
  • Promote cooperation, teamwork, high morale, positive communication, and recognition within the team.
  • Assist the Deli Manager with interviewing candidates for the deli team.
  • Coach employees, take corrective action, and conduct performance evaluations to improve individual and team performance.
  • Address employee relations issues and work with the Deli Manager, Store Director, or Human Resources as needed.
  • Count and verify merchandise against invoices and inspect deliveries for shortages, damage, and quality.
  • Procure items from suppliers and notify the Deli Manager of special inventory needs.
  • Follow product rotation procedures and monitor product dates.
  • Enforce quality control for deli products displayed in cases, hot lines, and other areas.
  • Follow portion-control practices in deli production and service.
  • Promote advertisements and specials to increase department sales and profits.
  • Promote sales by suggesting additional products and offering samples to customers.
  • Learn department product locations and answer customer questions accurately and courteously.
  • Meet or exceed productivity standards.
  • Resolve customer complaints professionally and involve store management when appropriate.
  • Implement Cosentino’s Customer Service Standards.
  • Follow and ensure team compliance with health regulations, sanitation guidelines, and safety procedures.
  • Safely and competently operate, clean, and maintain equipment.
  • Keep the department clean, fully stocked, and creatively merchandised.
  • Assist the Deli Manager with labor costs while balancing customer service needs and expenditures.
  • Prepare, package, and label products for sale efficiently and accurately.
  • Communicate openly with the store management team about deli department issues.
  • Keep coolers, freezers, and preparation areas clean and ready for deliveries.
  • Unload shipments promptly and stock merchandise in designated areas without damage.
  • Complete additional management-assigned tasks, assist other stores or departments as needed, and develop new skills when necessary.
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