Onsite Assistant Community Manager (AVA11226)

RealManage•Alexandria, VA

4d•$75,000 - $80,000•Onsite

About The Position

RealManage is hiring an onsite Assistant Community Manager at Alexandria House in Alexandria, Virginia. The role supports community association operations and assists the Association Manager and General Manager with homeowner, Board, vendor, meeting, records, and office administration. It includes supervising team members, responding to and following up on requests, coordinating association communications and agreements, and maintaining accurate records. Duties may evolve based on Board direction and community needs; reasonable accommodations may be made for qualified individuals to perform essential functions.

Requirements

Associate degree required.
At least one year of Homeowner Association (HOA) management experience required.
Strong interpersonal, supervisory, and customer service skills.
Ability to set priorities, plan, organize, and delegate effectively.
Strong written and verbal communication skills; command of English in both written and verbal communication.
Excellent phone etiquette.
Ability to work effectively under time constraints and deadlines.
Ability to read, understand, and explain financial statements, including balance sheets, income statements, and general ledgers.
Ability to sit for prolonged periods at a desk and work on a computer; occasionally stand, walk, bend, or reach; and lift or move objects weighing up to 10–15 pounds.
Manual dexterity to operate a computer keyboard, mouse, telephone, and other office equipment; visual acuity to read printed materials, spreadsheets, and computer screens; and hearing and speech ability to communicate in person, by phone, and in virtual meetings.
Ability to work in a standard office environment with moderate noise levels and a standard schedule, with occasional extended hours as required.

Nice To Haves

Previous onsite management experience strongly preferred.

Responsibilities

Supervise team members.
Receive and respond to incoming calls from homeowners, Board members, and vendors; follow through on requests and maintain records.
Process and distribute incoming and outgoing mail for the office and Associations.
Prepare and assist the General Manager with monthly Board packages and in-house mailings.
Produce and track deed restriction letters based on site inspections, and maintain active and resolved violation logs.
Track agreement expiration dates for assigned associations, solicit renewal bids, renew agreements with current vendors when requested, assist with bid packet preparation, and ensure agreements are fully executed and appropriately filed.
Assist with preparing Board Meeting Packets and Annual Members Meeting Packets in accordance with association bylaw notice requirements.
Attend Board Meetings and Annual Members Meetings as needed to assist the Association Manager and record minutes.
Draft meeting minutes, make changes as directed by the Association Manager and Board members, manage the approval process, and circulate minutes to the Board of Directors within thirty days of the meeting.
Prepare and fulfill New Board Member Packets within two working days of the Annual Members Meeting.
Maintain and update corporate records and minutes books for assigned associations.
Manage the volunteer process for assigned associations, maintain committee volunteer data, and manage committee requests.
Set up files for new associations and maintain association files according to standard office procedures.
Assist the Association Manager with researching resident requests and securing meeting locations and dates.
Proofread community correspondence.
Perform other work-related tasks as needed.