Assistant Community Manager Multi-Site Denver

RedPeak•Denver, CO

1d•Onsite

About The Position

The Assistant Community Manager supports the Multi-Site Manager in operating a 549-apartment, 12-building community, with an emphasis on accounts payable. This role has direct resident contact and supports leasing, customer service, property upkeep, and day-to-day operations. As second in command, the Assistant Community Manager provides leadership and knowledgeable support to residents and team members, supervises vendors, and helps ensure the community operates smoothly and in accordance with company standards. The position manages daily accounting practices, including invoice processing, rent charges and collections, delinquency management, budgeting, financial reporting, and analysis. The Assistant Community Manager also partners with leasing staff and the Concierge Team, supports resident relations, and works to maintain occupancy, service quality, and the property's financial performance. The schedule is Monday through Friday, 9 a.m. to 6 p.m. The office is located at 1044 N Downing St, Denver, Colorado. Pay is $26–$29 per hour, plus bonuses; full compensation packages depend on candidate experience and certifications.

Requirements

High school diploma or equivalent.
At least 3 years of property management experience, including on-site experience.
Experience in supervisory roles with communities of 200 or more units.
Experience writing and maintaining budgets.
Proficiency with Yardi Voyager property management software.
General office, bookkeeping, and sales skills.
Computer literacy, including Microsoft Office, email, and internet platforms.
Reliable transportation and a valid driver's license.
Demonstrated leadership and strategic thinking skills.
Warm, friendly, service-oriented attitude and pride in work and community.
Flexibility and tolerance for change.
Ability to train, develop, lead, and mentor.
Superior written and verbal communication skills.
Organized and detail-oriented.

Responsibilities

Support fellow team members and the Community Manager through mentoring, learning opportunities, and effective communication.
Take a leadership role in resident relations and provide knowledgeable, confident support to team members.
Lead the team and supervise vendors to ensure residents receive professional service across property operations.
Work with leasing staff to meet leasing and marketing goals and help increase or maintain occupancy.
Provide exceptional customer service and create thoughtful experiences for residents and team members.
Uphold company service expectations and help minimize resident turnover.
Walk apartments, prepare move-in gifts, prepare keys, and change locks for future move-ins.
Resolve resident conflicts promptly and follow up consistently.
Monitor curb appeal, lead-management response, and audits to ensure compliance with company standards.
Help ensure properties are maintained to high standards relative to comparable market properties.
Assist the Community Manager with daily operations and ensure company policies, procedures, and training requirements are followed.
Maintain positive vendor relations, communicate service expectations, and obtain and approve bids for community projects.
Manage daily accounting practices, including accurate billing, cash flow, delinquencies, and month-end reporting.
Manage and pay community invoices, including approving and coding invoices for payment.
Post monthly rent and applicable utility charges; manage rent collection, delinquency, write-offs, and collection accounts.
Support the community budget and finances and work toward property financial performance objectives.
Complete property financials, reporting, and analysis according to schedules and owner or investor requirements.
Coordinate with the Concierge Team to ensure non-recurring resident service charges are entered.
Review and report annual budget variances to the Community Manager.