Assistant Community Manager - LoHi House

Greystar Management Services•Denver, CO

1d•Onsite

About The Position

The Assistant Community Manager supports the Community Manager in overseeing the financial and operational aspects of the community. The role handles accounting and bookkeeping, monthly close-out and financial reporting, invoice processing, rent and fee collection, bank deposits, account reconciliations, and use of property management software to record and report community finances. The position also supports resident relations and retention, lease enforcement, delinquency and eviction procedures, move-out processing, vendor coordination, owner communications, and, as needed, leasing and marketing. In the Community Manager’s absence, the Assistant Community Manager acts as the on-site supervisor and coordinates daily operations. Team members work in an office and may also be exposed to outdoor conditions while accessing the property and its amenities. Routine local travel and occasional travel may be required.

Requirements

At least 1–3 years of relevant experience in residence life and/or property management.
Understanding of lease terms, lease enforcement, and collections.
Excellent written and verbal communication skills.
Detail-oriented and self-motivated, with the ability to work independently and collaboratively.
Licenses and/or certifications required by applicable state and local jurisdictions.
Valid driver’s license to drive a golf cart on the property.
Proficiency with internet, word processing, spreadsheet, and database management programs.
Ability to physically access all exterior and interior parts of the property and amenities.
Ability to push, pull, lift, carry, or maneuver up to 20 pounds independently and 50 pounds with assistance.

Nice To Haves

Bachelor’s degree in Business Management, Communications, or a related field from an accredited college or university.
Strong proficiency with property management software such as Yardi, OneSite, or Entrata.

Responsibilities

Complete daily financial transactions, including collecting and posting rent, fees, and other payments; preparing bank deposits and financial reports; reconciling bank accounts; and processing invoices and payables.
Use property management software to enter transactions, maintain accurate records, and complete system updates and backups.
Review resident files and accounting records for unpaid or late fees, communicate with residents about balances, follow collection procedures, and enforce lease terms.
Review and submit vendor, contractor, and service-provider invoices, verify work or purchases, obtain Community Manager approval, code charges, and coordinate related communications.
Follow established eviction procedures, including notice requirements, evictions, and representing the community in court hearings or proceedings as required.
Process resident move-outs by reviewing lease terms and notice requirements, applying applicable deposits and fees, and completing dispositions in accordance with procedures and legal requirements.
Respond to resident complaints, questions, and requests in a timely manner and take appropriate action to address service issues.
Act as on-site supervisor when the Community Manager is absent, organizing and delegating work, coordinating maintenance and make-ready tasks, and managing compliant community operations.
Support the client or owner relationship through meetings, community tours, performance updates, and responses to owner requests.
As needed, support leasing and marketing by greeting prospects, gathering information, showing apartments and models, obtaining lease deposits, and assisting with applications and credit verification.
For California roles, review completed move-in files before submitting them to the Community Manager for review and approval.

Benefits

Medical, dental, vision, disability, and life insurance benefits.
Low-cost or free basic employee-only medical coverage.
Paid time off, including 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires.
Birthday off after one year of service.
Additional vacation accrual with tenure.
Onsite housing discount at Greystar-managed communities, subject to discount and unit availability.
Paid six-week sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave.
Lifetime fertility benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
Potential weekly, monthly, and/or quarterly bonus programs for onsite property positions.