Assistant Community Manager (Carroll Inn)

MidPen Housing • Sunnyvale, CA

3d

About The Position

The Assistant Community Manager at Carroll Inn supports the property's daily operations, including fiscal management, compliance, facilities, risk management, and resident relations. The position works closely with residents, community partners, other property management staff, and the Resident Services team, and reports to the Community Manager.

MidPen is a nonprofit affordable housing developer and property manager serving 12 Northern California counties. Its mission is to provide high-quality affordable housing, support stability and opportunity for residents, and foster diverse communities where people can live with dignity, harmony, and mutual respect.

Requirements

• High school diploma or GED and one year of residential property management, customer service, or administrative experience, or an equivalent combination of education and relevant experience.
• Proficiency in MS Office and/or RealPage software.
• Strong verbal and written communication skills.
• Excellent customer service with measurable outcomes.
• Ability to work independently and collaboratively with minimal supervision.
• Highly organized and detail oriented.
• Commitment to the mission and values of MidPen Services and MidPen Housing.

Responsibilities

• Schedule income verification appointments, prepare and process lease agreements, and maintain the housing wait list.
• Assist with recertifications, welfare exemption documents, Management and Occupancy Reviews (MOR), and Tax Credit Allocation Committee (TCAC) reviews.
• Issue notices, schedule vacancies, and prepare and monitor turnover forms.
• Assist with rent collection and security deposits, log petty cash use, and prepare bank deposits.
• Inspect the property and identify maintenance and security issues.
• Support working relationships with local law enforcement and emergency agencies.
• Coordinate maintenance inspections with facilities staff and ensure work orders are processed in a timely manner.
• Maintain resident and property files while protecting confidential information.
• Communicate emergency preparedness procedures to residents and coordinate logistics for resident meetings.
• Perform other duties as assigned.

Benefits

• Health insurance
• Dental, vision, life, and disability insurance
• 403(b) retirement investment
• Employee education reimbursement program
• Paid parental leave
• FSA for childcare, medical, and commuter benefits
• EAP program
• Pet insurance
• Paid time off
• Company holidays
• Wellness days

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED