Assistant Store Manager (Full-time) - Carroll, IA

Hibbett•Carroll, IA

5d•Onsite

About The Position

The Assistant Manager supports and consults with the Store Manager on store operations and administrative duties, helping determine methods and approaches for achieving store goals. The role requires knowledge of each product area and department, adherence to company policies and standards, and a commitment to outstanding customer service and merchandise promotion. In the Store Manager’s absence, the Assistant Manager assumes supervisory control of the store and is trained to perform Store Manager responsibilities. The Assistant Manager helps manage store assets, personnel, inventory, sales, expenses, and daily operations. The role provides guidance to employees and customers, supports the completion of departmental responsibilities, and helps protect company assets and financial information through effective internal controls.

Requirements

Experience working in a retail environment; footwear and athletic apparel experience is preferred.
1–3 years of customer service experience.
Excellent interpersonal and communication skills.
Ability to work in a fast-paced environment.
Ability to assist in managing a team and keep up with overall goals and profits.
Self-starter with initiative to take on important tasks without being asked.
Strong attention to detail and ability to handle multiple tasks simultaneously and precisely.
Team player passionate about outstanding customer service and selling merchandise.

Nice To Haves

Retail experience in footwear and athletic apparel.

Responsibilities

Assist the Store Manager in controlling company assets.
Consult with the Store Manager to establish action plans for selling, restocking, merchandising, ordering, and scheduling.
Assume responsibility for the entire store and supervise employees in the Store Manager’s absence.
Assist with recruiting, training, and evaluating personnel.
Provide knowledge and guidance to employees and customers across departments.
Monitor inventory, sales statistics, and expenses to support profitability.
Direct staff to ensure departmental responsibilities and standards are completed.
Keep the Store Manager informed about inventory movement and customer trends.
Maintain quality customer service, including assisting customers as they enter and helping multiple customers during peak periods.
Promote and sell company services and merchandise.
Follow company policies, procedures, and standards in the operations, personnel, visual, and customer service manuals, as well as company memos.
Perform general administrative duties and train in the Store Manager’s responsibilities.
Protect company assets and financial information by ensuring effective internal controls and reporting potential fraud risks to management or appropriate officials.
When supervising, interview and train employees, plan and assign work, direct work, and resolve problems in accordance with organizational policies and applicable laws.