Assistant Community Manager (Students)

Triton Investments Inc•Pocatello, ID

20d•$18 - $20

About The Position

The Assistant Community Manager assists the Manager in overseeing the functions and operations of a designated student property. The role supports leasing, customer service, dispute resolution, Community Ambassadors (CAs), advertising, student promotions, and maintaining order. Work includes office operations, rent collection, leasing and resident onboarding, advertising, property records, move-out coordination, maintenance and grounds support, resident relations, and oversight of CAs. The position may share responsibility for community on-call coverage and requires additional hours at times, usually during move-ins and move-outs. Office hours are usually Tuesday through Friday from 10:00 a.m. to 6:00 p.m., with one day per week from 11:00 a.m. to 7:00 p.m., and Saturdays from 9:00 a.m. to 4:00 p.m. Hours may vary depending on the property and occupancy. Duties include opening and closing the office, model, and amenities; managing messages, work orders, and requests; responding to community phone calls during assigned on-call weeks; and opening and closing the pool on a rotating schedule. The Assistant Community Manager maintains accurate and secure payment records, notes, petty cash, and ledgers; charges applicable late fees; and assists with rent collection and delinquent accounts. Leasing responsibilities include responding to prospects, conducting tours, processing applications, tracking prospect activity, preparing new residents for move-in, and coordinating online and other advertising and outreach. The role also maintains property forms and reports, prepares leases and move-in packages, coordinates move-out inspections and apartment preparation, and works with maintenance and grounds staff. Additional responsibilities include inspecting the property, assisting with snow removal when scheduled, supporting resident retention activities, attending meetings or training, participating in Colleague Connection Day, and overseeing CA work schedules, hours, cleaning responsibilities, apartment visits, and meetings. Management, maintenance, and CAs are required to be present on move-in and move-out days; requests for time off on blackout days require approval from the Director of Student Housing.

Requirements

Ability to read, comprehend, and follow moderately complicated verbal and written instructions in English.
Organized and capable of maintaining records and performing basic arithmetic.
Ability to communicate effectively with residents, staff, investors, and suppliers or vendors.
Excellent customer service skills and sales knowledge.
Ability to work effectively with people of different backgrounds and nationalities, manage multiple deadlines, and maintain efficiency and control over assigned projects.
Ability to lift 25 pounds and walk the property and several stairs daily.

Responsibilities

Assist the Manager in overseeing operations at a designated student property, including leasing, customer service, disputes and conflicts, CAs, advertising, student promotions, and maintaining order.
Open and close the office, model, and amenities in accordance with company standards.
Retrieve and manage messages, work orders, and requests.
Respond to community phone calls during assigned on-call periods and remain within distance to address emergencies.
Open and close the pool on the assigned rotation.
Maintain organized, accurate, and secure payment records, notes, petty cash, and ledgers; charge applicable late fees; and assist with rent collection and delinquent accounts.
Meet and greet prospects by phone, email, and in person; encourage property tours; show the model, community, and amenities; process and approve applications; and track calls, visits, and emails.
Coordinate new-resident orientation, including resident portal setup, renter’s insurance, lease and community-rule review, apartment and community feature introductions, move-in readiness, and post-move-in follow-up.
Check property signage and banners and manage Internet, rental magazine, and outreach advertising.
Maintain move-in, move-out, RIS, change, and SDD forms; update weekly vacancy and traffic reports; and prepare leases and move-in packages.
Follow up on 30-day notices, schedule inspections and painting, pre-inspect apartments with maintenance, complete move-out paperwork, coordinate maintenance and cleaning, and inspect units after work is completed.
Work with onsite maintenance and grounds staff, follow up on work orders, learn pool-testing and keyless-entry battery procedures, and learn EMC shutoff procedures.
Walk the property to inspect its appearance and assist with snow removal when scheduled.
Respond to resident concerns, support resident retention programs and activities, attend manager meetings or training, and perform other related tasks assigned by the Manager or Supervisor.
Participate in Colleague Connection Day.
Oversee CAs by calculating their hours, setting or maintaining work schedules, coordinating and monitoring clubhouse cleaning, accompanying them on resident visits, and holding regular meetings.
Be available for move-in and move-out days, subject to the stated blackout-day time-off approval policy.